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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1028 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,028 reviews
  • Rated 5 out of 5 stars

    Dehum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dehumidifier works fantastically since I can control it from my iPad in Florida when it’s up in Illinois

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good working fine for now it’s been 1 month Does not leak

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Jignesh! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team would love to hear more about your experience with this unit, and assist you if required. Please write to us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 3 out of 5 stars

    Doesntshutoff

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for year. Seems better than amazon bought dehumidifier. Easy to use. The drain pipe is a little flinsy but tgats ok . One thing: despite setting at 55% , this unit does shutoff even if hunidity sendor is reading 50%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dries things out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our 1800 square foot house, and even better for the moisture in the basement (because it’s finally gone). This solution was long over due!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Dehumidifier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good up until the unit froze and had to wait for it to defrost

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The unit seems to do a pretty good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up the unit and getting it running was a bit of a challenge, but we were finally able to do so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase to use with app.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for daughter’s basement. Good purchase & app is nice feature.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review ! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Please feel free to write to us at usinfo@jmatek.com in case of any queries or concerns. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a great purchase. Keeps my 2500 square foot basement dry.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'm giving up on Honeywell resideo products

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an 11 year old mid tier 70pt Frigidaire unit that finally died. That unit wasn't great but it wasn't bad either given the relative price. This unit was double the price, so I expected it to be substantially better. As it turns out, this unit is extremely lackluster especially given it's supposed to be a smart device. First, the setup and control of the device is atrocious. If the unit is "off" the "smart" stuff won't turn it back on. When it's left on at target points, it continues to use full power whether it's just blowing or actively dehumidifying. It doesn't have an on off duty cycle like every other dehumidifier. On top of that this thing is an extreme power hog. It literally doubles my electricity usage! And that's with the AC running during the summer. My old unit was a hog but it only accounted for about 10-20% of my summer usage, not half! Not more than all my other electronics and HVAC systems combined! Just absurd! Needless to say I'll be replacing this next season. This is too expensive to operate when it can't even do a basic duty cycle.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great dehumidifier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this dehumidifier works great. basement was damp and after 1 day the dampness is gone.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to assist and troubleshoot any product related concern for you. Please feel free to write to us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Dehumidifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the stile Runs constantly Tubing was way too short to drain water

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. The length of the drain tube is determined scientifically, keeping in mind the amount of water it can drain using the force of gravity, and we do not recommend using a longer hose. Please feel free to get in touch with our customer support team for any assistance, and we will be happy to help you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 1 out of 5 stars

    Dehumidifier and Best Buy Disappoints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this model a second time after the first one broke down 17 days after the 4 year extended warranty expired. It was acting flaky a year prior as it was shutting off sporadically but I didn’t take it back to the store for a replacement in time. It was too heavy to haul up the basement stairs and I thought it would last a good 5 years as my house is less than half the sqr foot coverage claimed by the specifications. Shame on me to assume that BB would honor the replacement as it permanently stopped working so close to the warranty expiration date. But they didn’t, even after having been a loyal customer for over 20 years. Then Amazon listed the price for $279 for the same exact model this week and BB wouldn’t honor the price match because the manufacturer dropped price and not Amazon. Again letting me down! They wouldn’t reimburse the $69 difference abd recommended I read the fine print in their price match policy! Truly unbelievable and so disappointed with BB again!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mamadou

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine and it working wonderfully for me and what we need it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled with this dehumidifier so far (about 2-3 weeks) - keeping my damp basement an even 45-55% humidity which is just what I was aiming for.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Didn't realize how much humidity was down stairs. Empty once a day for the first week. Now 2-3 times a week.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with this product. Easy start. Im thinking of another purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dehumidifier

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good product. It has all the features I was looking for especially energy savings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great with the wifi connection and alerts. Completely customizable.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi Kelly,
      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Great dehumidifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Haven’t plugged it in yet, but hoping it performs as expected.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with our Honeywell Smart Dehumidifier. We wiuld love to hear on the how the unit performs for you. Please write to us at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a bad item it just give off alot of heat other then was good

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. When the dehumidifier is switched ON, a fan pulls moisture-laden air into the dehumidifier where it passes through dehumidifying coils inside the unit. These coils condense moisture from the air and collect it in the water tank. The dry air is then exhausted from the dehumidifier as dry, warm air. Please do get in touch with our customer support team at usinfo@jmatek.com for more assistance. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK