Customer Ratings & Reviews
- Model:
- TP70AWKN
- SKU:
- 6398263
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit. Does the job. It does leak at the back though where the hose connects
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review and feedback for our Honeywell Smart Dehumidifier. This unit should not be leaking. You may need to check if the continuous drain tube connection is secure at the back of the unit, and there are no bends or kinks in the tube. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBC0813. We look forward to making this right for you. Thank You !
Great until it stopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this dehumidifier at the beginning but then after a couple of weeks it stopped working.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidiier. Aileen, our customer support team will be able to look further into your concern and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBC0112. We look forward to making this right for you. Thank You !
Too inaccurate to be useful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does an okay job removing moisture in a 2000 Sq ft basement but the humidistat is 7 degrees high which essentially makes it useless. Bought two other standalone humidistats to verify because I couldn't believe it could be so bad. And you can do nothing on the app but change the humidity setting and turn the fan to high or low. No other functions are available.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. There are bound to be differences in the humidity readings when using different devices. Our customer support team will be able to look into all your concerns with respect to the functioning of the app and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBB0804. We look forward to making this right for you. Thank You !
Do not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WIFI capability is nice to be able to place the unit downstairs in a basement and not have to worry about turning it on, off, or changing the desired humidity level. The reason I do not recommend this unit is that it freezes / frosts up constantly and makes the unit worthless. I plan to return this unit and try another manufacturer as there seems to be significant design flaws with this model.
No, I would not recommend this to a friendThe price you pay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be stronger. Its okay for the price ..
I would recommend this to a friendBuy something else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Sensor for the humidity on the front is way off. Called Honeywell and they basically said it’s within the percentage of being correct. It’s 20 percent off. Unacceptable in my eyes. Also the smart features for the app are extremely disappointing.
No, I would not recommend this to a friend- Pros mentioned:Dehumidifier performance
Honeywell Dehumidifer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does a great job at removing excess moister in my basement.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
Too heavy, difficult to move
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy It spills water on the floor when I move it
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we got this home and opened the box we noticed that the air filter was missing. It was too late to contact the manufacturer so we called the next day and the customer rep said she would get one sent out to us. We never received it. After 3 1/2 weeks of use we heard an extremely loud humming sound coming from this unit. It was so loud that we could hear it on the 1st floor of our home (the dehumidifier was in the basement). Thankfully we purchased an extended warranty and returned it and purchased a totally different brand.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. We do not recommend using the unit with missing parts. Our customer support team would have been able to assist you. Please do get in touch with us at usinfo@jmatek.com, or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBA0809. We look forward hearing from you for any future purchase requirements. Thank You
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok just ok the only thing I don’t like is never shut off
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. This might explain why you feel the unit never shuts off. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBC1008. We look forward to making this right for you. Thank You !
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 weeks. Rather disappointing gor a common brand
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Honeywell Dehumidifiers are covered by a 5- year limited warranty, which means you could be eligible for a replacement/warranty exchange if the unit is found to be manufactured defective and was purchased new. Please feel free to write to us at usinfo@jmatek.com or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBC0810. We look forward to making this right for you. Thank You !
Don't Last
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was replacing one that I bought 18 months ago and had leaked all it's freon. This one was lost in the warehouse and hard to find so I figured it was an old one left over from last year. Got it home and it just froze up. Sure sign that the freon was almost gone from this one as well.These seem to be good for about 18 - 24 months. If you buy get the extended warranty.
No, I would not recommend this to a friendWorst humidifier I've owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been running this now for two months and my basement living room to keep the humidity under 50% without running A&C. The unit started leaking at some point and we didn't catch it until the carpet was saturated and the wall trim was soggy. I will be contacting the manufacturer for a refund.
No, I would not recommend this to a friend1 yr on a 5 yr warranty
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does after 1 yr. Worked great fo about the first 6 mo. Stopped pulling from the air, then leaking what it did pull
No, I would not recommend this to a friendI strongly advise against getting this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit leaks all the time, it’s nearly unusable. It leaks every time I change the tank because water keeps dripping once it stops running so you have to let it “rest” for hours after it stops running to let all the water run out of the system. Also, the mechanism that automatically cuts it off when the tank is full is unreliable so sometimes it will just overflow and leak water everywhere so you can’t leave it running when you’re out of the house. I would return it if I could.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned.....after 1 week of use to observe performance, the fan ran continuously, never shut off. It didn't do a decent job at moisture removal either. Obviously, it was a defective unit. This company, which I'm guessing purchased the Honeywell name under license needs to do a better job with quality control.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for your experirnce with this dehumidifier. We wish you had got in touch with us before returning the unit. There is a 5% threshold when the desired humidity setting has been reached. The
compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will
continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once
the relative humidity is 5% higher than your desired setting. This might explain why the fan did not shut off.
Our units work best in well encloed spaces, with all doors and windows shut, without letting any new moisture in. Please feel free to get in touch with our customer support team at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0430. We look forward to hearing from you, for any future requirements. Thank You !
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good product. Just very loud and I've had better.
No, I would not recommend this to a friendIt never stops running!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this unit for 8 days and it has never turned itself off. The calibration of humidity is so out of whack! We have the unit set at 50. It will drop the room reading down to 45, which is when it should turn off. But instead, it goes into cool down mode and the reading immediately jumps 5-6 degrees, which then triggers the unit to continue running. I stood there and watched it just tick back up. From 45 to 51 in less than 90 seconds. Returning it.
No, I would not recommend this to a friendUnderpowered for needs of a large basement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not up to the job of controlling the humidity in my spacious basement. However, the BestBuy staff did a very good job of handling my request and processing a refund when I returned the product.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. This unit can effectively remove moisture from a space of up to 4000 sq. ft. Our dehumidifiers work best in enclosed spaces, with all doors and windows shut, without letting new moisture in. You may also need to check the set levels of humidity, and any additional sources of moisture in the room, in order to asceratin why it did not work the way it should have. Our customer support team will be able to assist you for any future purchase requirements, and additional product information. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBB1023. We look forward to making this right for you. Thank You !
Worst dehumidifier ever, serioulsy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops running for no reason, indicates it's full when it's not, won't restart after bucket is drained, wireless notification settings are poorly documented (it seems like they reference a different product) and the notifications are inconsistent. This is the worst dehumidifier we've ever owned, maybe the works appliance.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. There could be multiple reasons for the unit to stop running. The humidity level setting could be too high, or the temperature setting too low. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147 between 8:30 and 5:30 PM EST (Monday through Friday) or send us an email at usinfo@jmatek.com, with the reference code number BBA0614. We look forward to making this right for you. Thank You !