Customer Ratings & Reviews
- Model:
- TP70AWKN
- SKU:
- 6398263
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Not bad but can't shut the fan off.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the wifi app that you can see what is going on with the dehumidifier and control it but dislike that the fan runs all the time with no way to stop it.Not sure how much the electric bill will be.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Thank you for your feedback. We are happy to hear that you are satisfied with the Wi-Fi operations of this Smart Dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once
the relative humidity is 5% higher than your desired setting. This might explain why the fan runs continuously. Please feel free to get in touch with our customer support team for us to assist you further. Please call us at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday – Friday, or send us an email at usinfo@jmatek.com, with the reference code BBB0624. Thank You !
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not meet my expectations. When it is full and shuts off, it leaks water. It also runs loud. I would return this if I could
No, I would not recommend this to a friendMore problems from Honeywell
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed good for a year, and then like other Honeywell products I've had in the past, the motor/fan starts having problems. Also the sensor to gauge the humidity is way off compared to other devices that I have that also measure humidity in the room. Going forward, I will have to erase that brand from my future purchases.
No, I would not recommend this to a friendProduct never worked! Support told me to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did NOT work. Took out of the box; followed all the instructions. Powered out but would not pull water from the air. Permanently stuck at 50% RH%; on trying to change it up or down (using + or - buttons), received code of EH. Called Honeywell customer support and phone rep said to return it; not working. Nice huh? Fortunately Best Buy had another model in stock which I'm about to unbox and turn on now. Wish me luck!
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Sometimes, hese units get damaged in transit, and that might explain why the unit did not work, as it should have. Honeywell Dehumidifiers are covered by a 5- year limited warranty, which means you could be eligible for a replacement/warranty exchange if the unit is found to be manufactured defective and was purchased new.
We are glad to hear that you were able to return this unit. Please feel free to get in touch with our customer support team at usinfo@jmatek,com or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST) with the reference code number BBA0823. We look forward to assisting you with any future requirements or product information. Thank you !
nice dehumidifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as intended with the exception that the fan ran constantly and wouldn't shut off when it achieved the preset RH
I would recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier.Once the set level of humidity is reached, the compressor stops working. The fan continues to run till there is an additional 5% drop in humidity level. Our customer support team will be able to assist and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBB0920. We look forward to making this right for you. Thank You !
terrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing will run all day. It supposed to have an automatic shut off, but that does not work. If you set it as 50% humidity, it will sit at 52%, run constantly, and not collect any water. I bought this less than a year ago and am already looking to replace it. Buy this if you like having very high electric bills
No, I would not recommend this to a friendLooks like a good dehumidifier, but actually not
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dehumidifer in June, 2021. It stopped working in May, 2023, showing E3 error code. Disappointed. Had anotehr one with different brand before 2021, and it lasted 6 years. Will never purchase any Honeywell dehumidifier.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this. If E3 appears, please the check the ambient temperature range whether below 89.6°F (32°C). If the ambient temperature over 89.6°F (32°C) place the unit below 86°F (30°C) for 2 hours before running the Dehumidifier again. If the E3 appears again in 2 hours, please contact our customer support team. We will be able to assist you with more options. Please call us
at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0523. We look forward to connecting with you so we can troubleshoot. Thank You!
Not so smart
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size and gets rid of humidity well but the smart function has many glitches. It recognizes the trigger point but won't run. Not so smart.
No, I would not recommend this to a friendDud dehumidifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been dehumidifying my basement for 30 years, so I know what to expect from a dehumidifier. This unit ran continuously for almost 2 weeks, with a starting humidity of 63%, and it wasn't able to get the humidity below 55%. It fluctuated between 55 and 59%. I returned it to the store while I still could, and got a different brand.
No, I would not recommend this to a friendHoneywell dehumidifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Honeywell dehumidifier worked properly for the first 2 weeks, humidity corrected to desired level. Now the dehumidifier is not pulling the moisture out of the air as it should and would just run constantly if we didn't monitor it, coils have frosted up, we've done everything by the instruction book and still not operating properly.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hello Lisa ! We are sorry for the inconvenience caused to you because of this dehumidifier. Frost may build up on the internal coils of the unit. This happens when the dehumidifier has been
recently turned on in low room temperatures (usually below 41°F (5°C)). When there is frost build up, the internal compressor will turn off and the fan will continue to run until the frost has melted. Once the internal coils have defrosted and dried, the compressor or fan will automatically restart and dehumidifying will resume. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA1101. We look forward to making this right for you. Thank You !
Having trouble with this dehumidifier in under 30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit bought 27 days ago has frozen up twice now. I get a light to check the filter, and the filter is actually frozen to the back of the unit. Getting help via chat is worthless. I have to take it back as I did purchase a long term agreement.
No, I would not recommend this to a friendBad container quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water Container got broken across center of it as a line leaking the water within one year
No, I would not recommend this to a friendNever got to use, it was damaged.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return two of these because they were broken when I unpacked them bi was really bummer because it is highly recommended in consumer report magazine. I think the backaging design was poor and or they had been dropped at some point. I will say the exchange and return at Best Buy was a piece of cake.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the incovenience caused to you. Sometimes, because of their weight, these units get damaged in transit, and that might explain why these were delivered to you in said condition. Please feel free to get in touch with our customer support team at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0115. We will specifically look into the shipping services for your unit, to make the situation better for you. Thank You !
Disappointed purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dehumidifier on 8/23. It worked really well, however, by 9/14 the unit began displaying a fault message. Upon looking it up, it stated that the unit was likely in an area in which the temperature was over 89 degrees F. The actual area never exceeds 70, usually @ 65. As it was past Sept. 7, we could not return to the store, and at this point are awaiting an answer from Honeywell.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this unit. The dehumidifier is designed to operate between 41°F (5°C) and 89°F (32°C). The dehumidifier’s performance may be greatly reduced if room temperature is beyond this temperature range. You may need to check the temperature of the area you are operating the unit in. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please do call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST) or send us an email at usinfo@jmatek.com with the reference code number BBA0917. We look forward to making this right for you. Thank You !
Don't buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in April. By June it had an annoying rattle like something was loose inside. I have two Frigidaire dehumidifiers that I have been running constantly for over two years and I have not had one issue. This brand just feels cheap.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Like any other electrical device, this unit will create some sounds when operating due to the powerful machine working to cool the space you need it to. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please feel free to get in touch with us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0721. We look forward to making this right for you. Thank You !
Reservoir grew mildew within two weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why this grew mildew/mold; we emptied every day and have a second unit (different brand) that has newer grown mildew/mold.
No, I would not recommend this to a friendLived a short life.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 7/19/21 to use in my basement. It worked for 18 months and now my collector bin and hose are bone dry. I have an error code of E3. I am very unhappy, it should have lasted longer. I will not buy another Honeywell.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sory for the inconvenience caused to you because of this dehumidifier. E3 error indicates gas leakage and you will need to get in touch with the customer support team for the next steps. Please do call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0723. We look forward to making this right for you. Thank You !
STAY AWAY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First humidifier failed after 2 weeks. It was replaced under warranty, with a defective unit. Not impressed with Honeywell products. Better yet, the "Contact Us" page in their website loads a 404 not found. Did Honeywell give up?
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Sometimes, these units get damaged in transit and that might explain why you received a defective unit. Our customer support team is always there to assist and troubleshoot for you. You can get in touch with us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0128. We look forward to hearing from you. Thank You !
Great!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Definitely dries our downstairs and the full alerts on my phone are clutch.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
DON'T BUY!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken after two summers of usage. I can't believe how poor the quality was, despite the price was NOT cheap.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. Request you to please get in touch with our customer support team at 1-800-474-2147 between 8:30 and 5:30 PM EST (Monday through Friday) or send us an email at usinfo @ jmatek.com, with the reference code number BBA0626. Our customer support team would like to understand in detail the cause of the damage and suggest a solution for you. Thank You !