Customer Ratings & Reviews
- Model:
- TP70AWKN
- SKU:
- 6398263
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Product lasted 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product only lasted for 5 months ! Freezing up and not removing any moisture !
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Frost appears on the coild when the dehumidifier has been recently turned on in low room temperatures (usually below 41°F (5°C)). This is normal. Frost will disappear in an hour or so after the dehumidifier is switched off. Please do get in touch with our customer support team at usinfo@jmatek.com or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code numbeer BBA0828. Our customer support team will be able to look into all your concerns and troubleshoot for you. Thank You!
NO PUMP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Afs clearly stated with punp, and on site as well.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. This unit does not come with an automatic drain pump. The specifications on the website also do not suggest it. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0623. We look forward to making this right for you. Thank You !
Bad device for some reasons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is leaking and is getting worse. It starts leaking in 2nd week
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. This unit should not be leaking. You may need to check the connection for the continuous drain tube in order to ascertain the cause of leakage. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0922. We look forward to making this right for you. Thank You !
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Nothing but problems since I got this.
No, I would not recommend this to a friendMr. Dissatisfied!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit does not have auto shut off and restart to control the humidity and to keep operating cost down!
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. Our customer support team will be able to look further into your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA1006. We look forward to making this right for you. Thank You !
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, dead in just over a year....................
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. Our customer support team will be able to look into your concern in detail and assist you. Honeywell Dehumidifiers are covered by a 5- year limited warranty, which means you could be eligible for a replacement or an exchange if the unit is found to be manufactured defective and was purchased new. Please do get in touch with us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0128. We look forward to making this right for you. Thank You !
Dehumidifier review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item had a defective sensor and it was returned. I don’t know what else I can contribute.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Sometimes, these units get damaged in transit, and that might explain why it had a defective sensor. Honeywell Dehumidifiers are covered by a 5- year limited warranty, which means you could be eligible for a replacement/warranty exchange if the unit is found to be manufactured defective and was purchased new. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA1002. We look forward to making this right for you. Thank You !
Useless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn't work right out of the box. Had to return for refund.
No, I would not recommend this to a friendToo much heat coming from it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely throws heat out and just heats up the room excruciatingly
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear about your experience with this dehumidifier. When the unit is switched on, a fan pulls moisture-laden air into the dehumidifier where it passes through dehumidifying coils inside the unit. These coils condense moisture from the air and collect it in the water tank. The dry air is then exhausted from the dehumidifier. The air flows through the air vents of the dehumidifier into the room as dry, warm air. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0810. We look forward to making this right for you. Thank You !
- Pros mentioned:Dehumidifier performance
Does a great job and backed by warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit because it was rated #1 by Consumer Reports, 2 year ago, for summer use in the basement. It worked great until this year. After running for a short time this year, I received error code E3 indicating there was a problem with the coolant. Honeywell provides a 5 year warranty on the cooling system. In order to exercise the warranty, I needed to have registered the product, which I neglected to do. No problem though. Because I purchased through Best Buy, they had the original receipt, which was needed for proof of purchase. I reached out to Honeywell support and after a couple of emails, they sent me a replacement unit. The new unit is running and doing a fabulous job. I can't rate this 5 star because of the initial failure. However, the overall experience has been great. The unit works great. I have no idea how long the new unit will last, but knowing Honeywell stands behind their warranty is reassuring. I would definitely purchase this unit again.
I would recommend this to a friend - Pros mentioned:Noise levelCons mentioned:Drain hose
We’ll made, quiet and effective for large spaces.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dehumidifier is a really made appliance. Much quieter than our other dehumidifiers, the Honeywell App was super quick and easy to set up and very simple and clear to program the unit, and it is proving very effective in our 500 square ft open space living/dining room. The water tank is a touch fussy when trying to remove, likely due to it’s large size, but the external drain hook up is quick and easy.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our units make use of dual motor technology, making them quieter than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Disliked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not right. Total defective part. Does not work as it say.
No, I would not recommend this to a friend- Cons mentioned:Drain hose
Weird way to remove bucket, and hose is SO SHORT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A couple of issues: 1) Be aware that the little plastic drain hose that comes with the unit is VERY SHORT. It seemed weird because the manual said to keep the unit 17 inches from the wall, which is like half of the hose. Which means you'd have to keep it a few feet from your drain. (Note that this model doesn't have a pump to transport the water away). They also said to not use any other hose. (!?) I tried a garden hose but I couldn't get it to drain using gravity. I am going to return and just get the one with the pump - then it can fore sure pump into the drain or even the tub in the laundry room. 2) I bought this for my mother, and while our plan was to have it continuously drain the water via a hose (rather than having to empty the bucket all the time), she might have to empty the bucket from time to time. The problem is that the bucket is VERY DIFFICULT to remove. Super awkward. I had to literally sit on the floor, pull it out via the tabs on each side, and it would have been really heavy had it been full so the whole process would have been impossible for her. Fortunately once I exchange this unit for the one with the pump she will hopefully never have to empty the bucket. :-/ Or maybe I need to get a different brand/style altogether - one where the bucket is accessible. On the bright side, it was easy to get it started - the display panel buttons are easy to use (if you follow the manual. Otherwise good luck.)
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. The length of the drain hose is determined scientifically, keeping in mind the amount of water it can drain using the force of gravity. We do not recommend using a longer length of the hose/garden hose. Our customer support team will be able to look into all your concerns with respect to water drainage and troublshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBC0610. We look forward to making this right for you. Thank You !
- Pros mentioned:Dehumidifier performance
31 Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 31 months before running low on Freon. It was used every day and worked well to keep a basement dry. The online controls were very handy. Wish it would have made it longer. Seems Honeywell is one of the longer lasting brands.
I would recommend this to a friend A Life Saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dehumidifier back in the summer of 2020 for my older home that has a partially below ground basement with a walkout. Anyone who lives in the Delco will know exactly what I am speaking of regarding the basement. Needless to say, my basement can be pretty humid at times since there is very little airflow ever available due to glass block windows. Since purchasing, this dehumidifier has run daily and I have not had any problems. It is a little loud but nothing extreme and every now and then it can clog and will require a clean out (this is rare). Otherwise, it is set up to empty by hose directly into my utility sink so it is not a problem at all. It is as if it is not even there and my somewhat mid-evil looking times basement stays very cool. It is always below 50 degrees down there which is perfect!
I would recommend this to a friend- Cons mentioned:Drain hose
Many corners cut, all in wrong places!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy! Power cord hangers cannot be repositioned once installed wrongly. Drain hose attachment is horizontal. This is just dumb as any imperfection in hose connection causes a leak. Drainage hose provided needs to be three times longer to provide function. Power cord also too short. This is a high amperage device, and providing power via an extension cord may cause fire. Exiting air flow cannot be redirected. The manufacturer cut many corners in unsafe places - just stupid!!!
No, I would not recommend this to a friend - Pros mentioned:Dehumidifier performance, Noise level
Game Changer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! A work horse.... Quiet, efficient and powerful!
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our units make use of dual motor technology, making them quieter than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
- Pros mentioned:Wifi
As advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for one month. Works as advertised. Nice to be able to check and adjust settings while away from home, especially at change of seasons.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance and features of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
- Pros mentioned:Ease of use
Very good, worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put one in my garage and it was very easy to work with and very very fast acting. Would recommend
I would recommend this to a friend - Pros mentioned:Noise level
Money saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good energy saver, spacious, powerful and quiet when sleeping, takes out the humidity quickly.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!