Customer Ratings & Reviews
- Model:
- TP70AWKN
- SKU:
- 6398263
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Beware Frigidaire wont honor warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says...I started my one year old unit on a Friday night in the spring after properly storing it for the winter. On Saturday morning there was an error code and no water collected. The call center is closed over the weekend. I called on Monday morning and they refused to replace the 1 year old unit, saying the unit was out of warranty (by 1 day) - yes, I started the unit within 2 days of the warranty expiring. They said even though they were closed, there are no exceptions. I find this very shady and unethical.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi Jeffrey,
It seems that you are referring to the Frigidaire Dehumidifier warranty. Your review has been posted on the Honeywell Dehumidifier page. Would you be able to remove and post on the correct product page to reflect the right product you are experiencing issues with? Thank you.
Horrible Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this unit as I thought Honeywell was a reputable company. My experience however did not show that. Water will not collect in the bottom of the unit but wants to come out the back, which we don't want. Best Buy wouldn't take it back and the company representing Honeywell told me to only solution is to somehow tilt the unit while in use, which is not a valid solution to us. A complete waste of money. Please don't buy
No, I would not recommend this to a friendHumidistat doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned first unit for same reason. Unit never shuts off! Regardless of the setting it does not shut off. 60 gets to 56.... 55 gets to 52! Currently portable humidistat says room is 49. Unit running at 56 set for 55. Something is wrong Honeywell
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 6 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. This may explain why you felt that the unit was running all the time. Please do get in touch with our customer support team for us to assist you in detail. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0810. We look forward to making this right for you. Thank You !
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The humidity reading is way off. It reads 87% humidity in my basement when I turn it on. It never stops running and eventually freezes up. My Frigidaire dehumidifier will say it is 50% humidity and my furnace thermostat also says 50%.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. There can be discrepancies in the humidity levels when using two different devices. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA1204. We look forward to making this right for you. Thank You !
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good while it was working lasted about two years In other words piece of garbage
No, I would not recommend this to a friendShort Life Span
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped dehumidifying after less than three years.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this dehumidifier. Our units are covered by a 5- year limited warranty. Request you to please get in touch with our customer support team at 1-800-474-2147 between 8:30 and 5:30 PM EST (Monday through Friday) or send us an email at usinfo@jmatek.com, with the reference code number BBA0515. We will be able to assist you with all of your concerns. Thank You !
Worked for 1 week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 1 week then stopped dehumidification. I would not recommend the product.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hello Frank ! We are sorry for the inconvenience caused to you because of this dehumidifier. Honeywell Dehumidifiers are covered by a 5- year limited warranty, which means you could be eligible for a replacement/warranty exchange if the unit is found to be manufactured defective and was purchased new. Please feel free to write to us at usinfo@jmatek.com or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBA0811. We look forward to making this right for you. Thank You !
Jim
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know it was a gift,so for that reason I can’t review this item
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hello Mike ! We would love to know on this dehumidifier has performed for you or for your loved one. Please do write in to us at usinfo@jmatek.com. Our customer support team would love to hear from you. Thank You !