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Customer reviews

Rating 4.4 out of 5 stars with 178 reviews

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88%
would recommend
to a friend

Customers are saying

Customers are satisfied with the T5+ Smart Programmable Touch-Screen Wi-Fi Thermostat's ease of use and setup, finding it simple to install and operate. The Wi-Fi capabilities also receive positive feedback, with users highlighting convenient remote control and smart home integration. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 178 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Easy to use and sharp looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very simple, and I was up and running within 10 minutes. Setup was guided and easy as well, and adding other admin users is a breeze. Have yet to get my first gas bill after this was installed, but I can already tell this is much more efficient than the old thermostat in both keeping the place warm, and also reducing the temp while we are asleep and/or away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most affordable smart thermostat out there yet very functional. App controlled from my phone, work with Alexa and has geofence. Also got an excellent customer Service via chat with my order.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great smart thermostat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of my new thermostat and it's features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Sleek Design, Fewer Bells and Whistles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these, one for my upstairs HVAC unit and one for my downstairs HVAC unit. With no prior experience I installed them myself using the included instructions, and it went fairly smoothly. I like that they include label stickers for the wires in your wall in case they are not color coded. Connecting to my wifi was also simple. I love the look of the thermostats--very sleek and minimal. The footprint of these are smaller than traditional thermostats, so I'll have to add a little touch up paint to the newly exposed wall area. The thermostats themselves are easy to use, but the app could use some improvement. My main gripe is that you can only use the schedule feature or the geofencing feature, not both. It would have been nice to be able to program a schedule, but then still have the geofencing kick in as a backup when you're away outside of the scheduled hours. Overall I think this thermostat is an excellent, cost-effective alternative to the higher end wifi thermostats out there.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Easy setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched quite a bit on smart thermostats (Nest, Ecobee etc.) before deciding to get Honeywell Lyric T5 for the following reasons: 1) My existing thermostat is a Honeywell so I want to minimize any chances of compatibility issues 2) I did not need a lot of super smart features (and paying for them) - I just need something that I can control with my phone when I am in or outside of the house 3) I love the features of putting the fan on circulation mode and also the auto mode where the thermostat will decide to turn on the AC or the heating automatically depending on the temperature. These features meant that I can basically leave the system to run on its own with the house always on the right temperature and with the air circulating. 4) You do need a C wire to be able to use this though they have an option to work around that. If you don't currently have a C wire, I suggest getting an electrician to set that up once and for all as I imagine all smart thermostats will need this going forward (the C wire is to power the thermostat so that it can connect to the WiFi etc.) 5) I prefer the Lyric design as it is modern and sleek with it's brushed grayish/black colors. I cannot get used to the round design of Nest for some reason. Also the touch screen interface is much easier to use than Next (though I mostly use my phone app to connect to it). 6) There has been feedback from others around WiFi setup issues but I didn't experience any of that. I have a mesh WiFi setup with Netgear Orbi with both 2.5G and 5G on a single SSID and there were no issues with the Lyric connecting on the 2.5G automatically (it only works on 2.5G).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Very easy to install and set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Honeywell T5 is very easy to install and set up. You can use the preprogrammed cycles or set you own. Nice to be able to adjust the temperature from anywhere in your house or when away. I had questions how to have more than one T5 thermostat on the same network and profile. Honeywell customer service was very helpful and answered my questions quickly. It is also very easy to add users to your profile so that other family members have control from their devices as well. I have two Honeywell T5 thermostats installed in my home. I would recommend this thermostat for anyone that would like to add a smart thermostat to their home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Cheap and good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this thermostat for about a month so far is working great. It does all it says. The only issue I have with this thermostat is, i changed to another internet router, I changed the thermostat to link to the new router. Changing it was a little hard but it was done, a moment later the thermostat unlink from the app. Now I have to restart the thermostat like if it was all new.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good but connection issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great except it gets offline one or twice almost daily...not surr if it is h/w or s/w related..other than that gets the work done :) was easy to install once you figure out which wire goes where...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 4 out of 5 stars

    Great entry level smart thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The T5 thermostat is fairly easy to install, you do need minimum technical knowledge. Setup of the thermostat is simple. The schedule options are not very flexible and it is not a learning thermostat like the nest. Still a good wi-fit enabled thermostat for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Not exactly use friendly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a "less" smart one, another Honeywell with wifi that was much easier to use. This one has a bit of a learning curve, but it has more features. So far it's worked well and haven't had too many problems with it.

    I would recommend this to a friend
    • Brand response from Honeywell Support
      Posted .

      Hi Kathryn!
      Thanks for the rating, please let us know if you have any questions by clicking the following link;
      https://honeywellhomeportal.force.com/yourhome/s/kcs-web2case -Joey Honeywell

  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Love my new thermostat!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated to this thermostat from an older non smart thermostat. Completely love it! Installation was easy. Came with alexia and have Honeywell app downloads on my phone for easy control of my home temperature when I'm away. You won't be sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very user friendly, Siri works perfectly, and the scheduling is a nice feature. Installation was difficult because the old unit was a Trane and used different colored wires, once I figured that out, it worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great once you get it set up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased this, it took me over an hour to install this thermostat... granted, I kept bouncing back and forth between this project and YouTube on how to install it. Once I got it though, it was super easy to install my second thermostat. The set up was a little tricky. When I first had it going, for some odd reason, it was making my AC blow hot air. I ended up calling Honeywell to help me figure it out. And it was a simple setting issue. It wasn’t that huge of a deal cuz I only spent maybe a total of 15 minutes on the phone from start to finish troubleshooting my system. And like I said, once I got the first one to get going, my second thermostat was super easy to install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Works okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way this thermostat looks, and the touch screen works well. The software is usable, but not great. My biggest complaint is....I can have the cooling set to 78 degrees, and it start cooling just fine. Once it gets to 78 it shuts off. However, about a minute or so later the thermostat will show it is 74. Not sure if I am going to keep. I am torn on recommending this or not. Since Best Buy has a good return policy it might be worth it for some.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Cheaper then nest

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in a matter of minutes, easy instructions. I feel it has the same features at the nest just half the cost. Plus the round thermostat is a thing of the past. Works great no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Liked it so much I bought a second

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only con is the lack of humidity sensor. Works fantastic with HomeKit. Very simple design and looks clean on the wall. It turns the AC/heat on/off to boot! Requires 5 wire thermostat wire

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    First WiFi thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our Iowa home. We are here just a few months in the summer and need a way to monitor the heating and cooling remotely. Installed the Stat with ease if you precisely follow the instructions. Had to use the remote four wire yellow ground adapter at the furnace. As I said if you follow the detailed instructions it was fairly easy to install. Setup using an apple phone was interesting. Phone was attached using the 5g protocol. It would not detect the thermostat. Selected the non 5g system and it recognized it. Setup was simple from there on. All in all it appears to work well and have not had any problems in the last month of use.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Gotta have

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek look. DIY friendly. Hardware and instructions were easy to understand. Plenty of youtube tutorials to help if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My thermostat turns off when I leave and turns on when get home! I love it! You can set it to home/away/sleep. Whenever you’re home, you can set it to whatever temperature you want while you’re home. When away, you can set it to a temperature that won’t kill your gas bill! My thermostat turns on before I hit my driveway. When I walk in, it’s already at the temperature I like! With sleep, you set the temperature you want before heading to bed. It’ll do it for you automatically! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love this thermostat!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and works great! Love being able to control/change the temp in my home even when I'm not there - and the schedule feature is amazing.

    I would recommend this to a friend
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