Customer Ratings & Reviews
- Model:
- UH72635
- SKU:
- 4861600
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Maneuverability
Rating 4.2 out of 5 stars
- Ease of Assembly
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the Hoover WindTunnel 3 High Performance Pet's powerful suction and ease of use, finding it effective for pet hair removal and overall cleaning performance. Many appreciate the long cord and helpful attachments. However, some customers find the vacuum to be heavy and noisy.
This summary was generated by AI based on customer reviews.
Bad vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month of use. Starts to overheat. Was advised by Hoover customer service rep to take to an authorized vacuum repair shop. Took it there ..said hoover couldn't do anything and wouldn't honor warranty. He took off some parts and cleaned out the hoses and the insides to insure proper airflow and suction . Brought it home ..used for a day and it overheat again and stopped worked. I have a big house and have never had an issue like with any other vacuum Don't buy ..vacuum is trash.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello,
Thank you for your feedback on the Hoover WindTunnel 3 High Performance Upright Vacuum. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
- Cons mentioned:Weight
Junk!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had it 6 months and it has gotten horribly blocked 3 times, and not from vacuuming up something we shouldn't have! It is unbelievably heavy, and the on off button is a huge pain.
No, I would not recommend this to a friend Decent price for an economy model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All pertinent information was listed at the store for comparison.
I would recommend this to a friend- Cons mentioned:Size
Vacuum cleaners
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buy, its bulky and hard to operate. Barely a month I bought it it started breaking apart. Do yourself a favor, stay away from this product.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello Esen,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Does NOT have the option to turn the roller off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Wind Tunnel 3 does NOT have the brush roller shut off as it was stated that it did have in the specifications of this product. Because I specifically wanted the option to turn the roller off while using the vacuum on hardwood floors and bare floors I am returning it to Best Buy. I tried to add the screenshot of the item specifications to my review but would not allow it.
No, I would not recommend this to a friendSave for something better
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work good but hard to clean it out! Kinda old school technology- no recommended
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Thank you for taking the time to share your feedback regarding your WindTunnel 3 High-Performance Pet. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at Hoovercustomersupport@ttifloorcare.com ~Warm Regards, The Hoover Team
Not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It vacuum’s up but the attaches fall off and the cord has a tendency to get wrapped around my foot while vacuuming. I’m stiff with it now
No, I would not recommend this to a friendNot Very Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a very low pile carpet, yet I have to set the vacuum on its second highest setting otherwise I am unable to push it without extreme effort. Even then, it is difficult to push. The vacuum is terrible on hard floors.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hi JaimeO, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Upright Vacuum. We would like to help improve your experience! Please email us at [email protected] with a reference to your review and your model number (UH72630). Thanks, Hayley - Hoover Team
Gross
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me. No turning or pivot to help you maneuver. Suction was so so. I returned it. Not to mention that I purchased a new one and received an open box one during COVID
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello gsgo,
Thank you for your feedback on the Hoover WindTunnel 3 High Performance Upright Vacuum. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
Poor - Unit didn't function right out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing experience for a Hoover. Poor quality product. On the first use, the vacuum began to smell like burning rubber. The brushes were not turning and clearly the belt was slipping. When I returned it, the cashier said that she had the exact same thing happen, with the same model to her.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello Kelley,
Thank you for the feedback on the Hoover WindTunnel 3 High Performance Upright Vacuum. In order to best assist you on this unit, please contact us directly at [email protected] with reference to this review and model number. Thank you!
Matt - Hoover Team
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum does not suck up anything except the money I used to buy it. My son spilled some uncooked rice on the floor and this "vacuum" couldn't even suck it up, it just pushed all of the rice to wherever I pushed the thing. I switched to the hose and was able to get up all of the rice but once I lifted the vacuum to see if I had sucked it all up, rice started falling out of the vacuum. Not happy and I will be returning this thing for something else that works. Also this thing is seriously hard to push!
No, I would not recommend this to a friend- Pros mentioned:Suction
Junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Cheap made not in price. Too late to return when started using. Does have good suction for hose use
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello Upson,
Thank you for your feedback on the Hoover WindTunnel 3 High Performance Upright Vacuum. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on carpets but terrible on hard floor. If your house is carpet than I would recommended but if you have wooden floors I would stay away.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello Hazey,
Thank you for your feedback on the Hoover WindTunnel 3 High Performance Upright Vacuum. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
Worked well but only lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this vacuum worked great when I first got it, but over time it started to shut off randomly while I was using it. thankfully I had the protection plan and exchanged it
I would recommend this to a friendBrand response from HooverUSA
Posted .Hi pbbb, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Upright Vacuum. Your vacuum has a safety feature called 'Thermal Protector' designed into your cleaner to protect it from overheating. When the thermal protector activates, the cleaner will stop running. When this happens, unplug it from the electrical outlet and empty the dirt cup. Inspect the nozzle inlet, hose connector, hose, dirt cup inlet, pre-motor filters, and HEPA filters for any obstructions and clear obstructions if present. You can use the handle of a broom to push through your hose to ensure there are not any clogs hidden. When your cleaner is unplugged and the motor cools off for 30 minutes, the thermal protector will deactivate and cleaning may continue. We hope this helps! If you are still experiencing issues, please email us at [email protected] with a reference to your review and your model number. Thanks, Hayley - Hoover Team
Bad News - Hoover
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in first year but I was hospitalized and couldn't do my own troubleshooting so the warranty passed. I hate Best Buy and Hoover
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello Kakleber,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt – Hoover Team
Not Built Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum functioned well but within the first week the cord holder broke. After that it was very hard to use. The cord was tangled all the time. The the cord started coming apart.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hi EJay, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Bagless Upright Vacuum. Please call Hoover Customer Care for warranty and service information at 800-944-9200. Thanks, Hayley - Hoover Team
Ok vaccum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have a retractable cord, that was in the description. Picked up great on first use, but after that not so great, even after recommended cleaning.
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hello Happycustomer,
Thank you for your review of the WindTunnel 3 High Performance Upright Vacuum.
If you are noticing a loss of suction, there may be a few options to troubleshoot. First, check that your vacuum is on the best height setting for your floor. If you’re still experiencing issues, check your system for clogs and clean your vacuum filter.
If these options do not resolve the issue, please contact us at [email protected].
Thank you,
Matt - Hoover Team
GARBAGE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Just wanted this to work and of course, it breaks down 2 weeks after it no longer can be returned. What trash! I am ONE person with a small apartment, no pets, and it failed me! Filter cleaned, no clogs and it simply stopped functioning NO REASON. Now Im scheduling to take this albatross to Geek Squad to repair. I JUST bought the dang thing! Dont waste your money!
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vaccumm looks great and sounds great but it doesn't lock up like it claims to. It runs right over debris and leaves about half of it on the floor. Returning immediately
No, I would not recommend this to a friendBrand response from HooverUSA
Posted .Hi, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Upright Vacuum. Here are some helpful tips to improve the suction: check to see if the filter or nozzle is clogged. Turn off the unit and disconnect the nozzle to remove the debris. While you have the filter removed rinse it with water until the water runs clear, allow dry time (24-36 hours). We hope this improves your suction, if you need further troubleshooting call Hoover Customer Care at 800-944-9200. Thanks, Hayley - Hoover Team
Worst Vacuum Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum and I thank God I got the replacement warranty. I returned it after having it just a few months because it stopped sucking up dirt. It was easily replaced. I got the replacement in June and did not use it until July as I was out of the country for the summer. Now it has stopped sucking stuff up again! I cleaned everything out and still no suction. So I'll be taking it back to the Geek Squad for another replacement. I'm hoping to just be able to get another brand or something.
No, I would not recommend this to a friend