Customer Ratings & Reviews

Love it! Battery last a good while i love these scooters

Sturdy, a lot of fun, and cruise control is actually a great feature

Love zipping around town without renting one for work

This is a great beginner scooter and it has great speed.

It works great. My nephews love it, they spend days riding it

Just got it, tested it for about 30 minutes, and the accelerator broke. We tried to troubleshoot it and it won't even work. Will return to the store. I notice that it's an ongoing problem with the accelerator breaking from the other reviews. Hover, you need to secure the accelerator better.

Very good product we loved is safe and easy to use

It broke already folded on its own while riding throttle broke

My throttle was defective. I had to return the product for exchange and was charged a $75 restocking fee for a product that was not restocked. Received the replacement and the power button does not work. I submitted a request to have someone call me for Best Buy and it has been 48 hours and nothing. I have now submitted a ticket to www.hover-1.com and awaiting a response.

Nice for kids and adults to have fun with outdoors

Bad quality, didn’t even last a month without parts falling out of it

Mechanical malfunctions and air tires It's a poor quality product

Bought this and within two weeks the throttle broke. Attempted to rectify this at Best Buy and was told to contact the manufacturer. After attempting to contact the manufacturer atleast 10 times - I had NO luck and NO response. Waste of $545 !!! We were excited for the bike but not even two weeks and it’s falling apart.

I unpacket it, put it together as instructed, charged it and immediately got an error message (communication error). Tried everything but can not get it to work. Tried calling the company, no customer service, totally useless website that does not even list this model and no help to be found. DO NOT EVEN CONSIDER BUYING.

Horrible build quality. Spend a bit more and get another one. Not this one

So far very happy with the scooters. Like someone else noted, one had a broken bell out of the box, but don't use it. Boys are happy and they fold up nicely

This product died after 4 months of light use. Hover-1 said we are past their (Laughable) 90-day warranty and will not do anything about it. $500 down the drain. I couldn't recommend this product or this company any less. Buyer beware, and stay away.

Emailed the vendor regarding issues and still haven’t received a email or call back. I bought 4 scooters and 2 of them were trash. One fell apart during a ride and a second one the throttle fails to disengage. I wish there support team would reach out but didn’t do so.

Very nice. Its great for the price. Unlike ither reviews my scooter came all good without any broken parts. Its good

I have kids—one who just became a teenager, and one who is still a couple of years from that delightful time, and teaching them anything can be a real challenge. Given that my oldest is a couple years away from driving, the idea of putting him in control of anything motorized scares me. But, I also think that modern technologies afford us opportunities for training that we otherwise didn’t have when I was that age. I didn’t get this scooter with the intention of letting my kid use it…it is, after all, a neat gadget and one that is new to my collection. When it arrived, I was excited to get it unboxed and assembled, which was extremely straight forward. The scooter comes almost entirely assembled and ships in its ‘folded’ position, and with the included four screws and allen wrench, I was quickly in business and ready to start using the scooter. The manual comes with heaps of warnings, as you’d maybe expect from any motorized device. It was honestly really nice to not have to download a companion app when getting a new gadget. To turn it on, push and hold the power button (this instruction is absent from the included manuals). The scooter has 3 speed modes which really just limit your top speed, although the throttle also controls speed (obviously). Switching between those modes is done by double-pressing the power button while the scooter is on (this instruction is absent from the manuals). Riding the scooter is simple, provided you’re not testing it indoors like I did (don’t do that, by the way…). When I was able to get it outside, it operated as expected. There is also a sort of “cruise control” that locks your speed once it is obtained in the given speed mode; this is accomplished by maintaining the throttle and passing a certain speed threshold. Once in “cruise control,” no more contact needs made with the throttle; to disable you tap the throttle. (This instruction is also absent from the manuals.) I’m a bigger guy, so the larger weight limit (265 lbs) is something you don’t often see on rideable gadgets (hoverboards, etc). Heavier riders will of course not get the max advertised range (18 miles), but I was able to get close to the max operating speed (15 mph) on flat ground. Speaking of flat ground, this scooter doesn’t have shock absorption. That probably goes without saying, if you’ve ever seen a scooter, and it’s not at all a negative when it comes to the review. That said, running this on anything other than smooth sidewalks and streets would be rough and would likely reduce the life of the device. Even small, loose gravel presents some issues; larger bumps (like you may have at the end of your driveway) are quite disrupting to the ride. I don’t have enough hills in my neighborhood to have fully tested this, but the scooter did struggle a bit going up the incline of my driveway, and that incline is very small. This was after I had been using it for a while, so the battery may have been run down. I’m also (as I said before) a bigger guy which could also impact uphill performance. It does, however, make me wonder what kind of limitations the motor has on a grade. So, what does all this have to do with my kids? I think this scooter will be an excellent intermediary between bike operation and car operation for them—getting them used to the idea of throttle control that takes very little effort. Of course that doesn’t mean I won’t be using it to shorten the transit time to my back shed or down the street to my friend’s house, but a responsible teen could certainly use this as a tool to start to familiarize themselves with the idiosyncrasies of driving. The only real negative experience I had with the Highlander Pro was the lack of operating instructions included in the manuals. It’s not like there are a lot of buttons, so it’s easy enough to figure it out, but switching between speed modes and the “cruise control” features are seemingly undocumented.