Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $259.00

Customer reviews

Rating 4.6 out of 5 stars with 321 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
96%
would recommend
to a friend

Customers are saying

Customers consistently note the 11.6" Touch-Screen Chromebook's ease of use and enjoyable touch screen. Its compact size and light weight are also frequently praised, making it ideal for portability. Positive feedback also highlights the Chromebook's acceptable battery life and performance for its price point. While some aspects of performance were mentioned, there were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great computer for elementary school student

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son in 2nd grade ended to bring a laptop for school. They recommended a Chromebook. I researched a few different ones but this was by far the best. The touch screen is really convenient for him. It's super lightweight and it instantly turns on just like a cellphone. The battery life is really really great and the quality of the screen is fabulous. Keep in mind it's limited and not a heavy duty laptop. But for grade school students that have limited needs and mostly will use it for Internet and Google Docs it's perfect and I'd highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Size

    Rated 5 out of 5 stars

    Fantastic Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is absolutely amazing! Touchscreen, quick charging, VERY long lasting battery life, and it cannot catch Viruses. Oddly, there is no Caps Lock on the Keyboard, but don't let that effect your decision to purchase this computer. It's small and compact, and perfect for simple schoolwork. It uses everything Google (Docs, Sheets, Hangouts etc.) so if you prefer Microsoft Office then don't chose this computer, but it is truly worth it. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 4 out of 5 stars

    HP is killing it! The perfect student Chromebook!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters, ages 7 and 9, had an iMac in their shared bedroom for the last few years; It became obvious to me that something wasn't right when the machine got almost NO use for the past year. Since they're separating soon to their own rooms anyway, I thought it was time to assess their needs and sell the iMac (because they have excellent resell value and wasn't being used at all) and look into more portable replacements... Kids these days - In addition to snowy uphill-both-ways commutes to school, back in my day we had a SINGLE desktop computer for the entire house! and the Internet made a screechy/scratchy sound when you got on at 14kbps!! - Now only laptop/2-in-1 form factors prevail for anywhere, anytime use. On a separate front, the obvious choice of Macs over PCs to stay aligned to their student experience at school has been disrupted by Google. Their ChromeOS is dominating the education environments and this new(er) operating system is extremely manageable, secure, and containerized, giving both parents AND educators peace-of-mind that their kids/students are focused on tasks at hand and not susceptible to viruses or other malware/privacy invasions, but also at literally pennies on the dollar compared to comparable Apple devices. Then this year, Google gave all of us in the Consumer world something to want... These cheap Chrome devices, which were getting nicer in form factor and build quality while prices stayed relatively flat, would soon start supporting Google Play applications from the Android ecosystem! This was the breakthrough! The million-app Android ecos with the affordable and extensible ChromeOS, now on touch-enabled devices gives all of the advantages of both desktop and mobile experiences - They must be doing this as a response to Windows 10, which offers desktop and mobile modes (though ChromeOS always operates in a desktop mode just offering you to run Android apps in horizontal or vertical orientation in windowed or full-screen modes. (Please note: As of the writing of this review, March 2017, this Chromebook only supports Google Play and Android App functionality via the Chrome OS Dev and Beta channels, as production/release Google Play/Android functionality is planned for a future release of ChromeOS that this Chromebook is slated to get as soon as it is released. All of this generation's Chromebooks will get Google Play features, but previous generations of HP Chromebook and other manufacturer's models may have limits on which are supported with the new platform, You can check compatibility and status of each Chromebook model at the Google Dev site at https://sites.google.com/a/chromium.org/dev/chromium-os/chrome-os-systems-supporting-android-apps ). As an IT professional by trade, I knew HP was coming a long way in build quality across their lines, and they always made a VERY nice Chromebook (Their EE Education Editions are a standard in our local school district - The reason my kids prefer Chrome devices now.) The new G5 Chromebook is the first 11-incher to support touch in their Chromebook line. It has a very textured, neutral body color with good industrial design and nice metallic/silver styling cues inside around the black keyboard and silver glass touchpad. The screen is Gorilla Glass, which seems to have the industry locked-in for high quality, durable glass touch surfaces. The only thing that could have improved the device would be a "360" hinge to turn it into a 2-in-1 (which HP hadn't released at the time, but now offers a Chromebook 11 360 strictly to the EDUCATION market at the time of this review). I have had several premium Chromebooks and own several HP laptops and MacBooks, so I would love to see a backlit keyboard, but at this price point, you can't expect those features and getting touchscreens with a beautiful IPS display is already pushing the cost envelope while keeping the SRP around $250 USD. The build quality and fit/finish is fantastic for this price range. The device is light but packs excellent battery life, while sometimes parts of the machine can feel a bit hollow, I never feel like my 9, 7, or 2-year-olds could do any damage to the device, without deliberately trying. This is also one of the FEW Chromebooks that came out in 2016 that offered 4GB RAM. The newer devices are catching up and going back to the 4GB standard which is plenty for lots of Chrome tabs or several Android apps running, but I'd expect to see 6 and/.or 8GB standards within the next 2 years as Android apps proliferate the platform. For now, 4GB is an ample amount and should NOT be considered a limitation for this class of device. 2GB is the standard, but 4GB is the premium tier for most Chromebooks. My only other small gripe is that this device, released in late 2016/early 2017 still didn't include USB Type-C charging, though almost ALL competing 2017 models offer this standard. HP even uses the standard on most of their existing Spectre, ENVY and EliteBook ultraportable models, and on their other Chromebook, the HP Chromebook 13 G1. Not including this seems like an oversight, especially considering that there's no special licensing for the tech, the power cords are already produced and models with the same wattage are available (I assume) for the same BOM cost. I even have the same charger from this notebook (a round DIN charge connector) and one from my Chromebook 13 (a USB Type-C) with the same basic brick, just different output cable ends. This can't be a financial decision... Also the new Chromebook 11 X360 (with the cool hinge) has USB Type-C charging and connectivity, modernizing the experience. Beyond some standards issues that laptop collectors like me have (I have 2 of these units for my daughters, plus 5 other USB Type-C charging devices for myself, including MacBooks, HP laptops/Chromebooks and Android Phones), this is a durable, well designed, attractive, thin and light notebook with lots of features and lots to look forward to from Google. My kids also LOVE that they have personal notebooks like the ones they use at school that can connect to and run the same educational games/apps from their school experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great product, great price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter who is a freshman in high school. She needed something durable, easy to carry, lightweight with long battery life. This product fit the bill. Couldnt be happier

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The front camera is great and the different features. Your able to set up for printing easy! Your able to use Word because it has Word compatibility. It's size is great for travel. It has great battery life (it lasted 5 hours without charging on my recent trip!) It charges fast! I love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great Computer for on the go

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very handy for school or on the go travel. Very light. Battery Life is very good. No problem. Even has touch screen. Very impressed

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size, Touch screen

    Rated 5 out of 5 stars

    A perfect Christmas present!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what she wanted. A perfect gift for an 8th grader. She loves the touch screen feature, and the long battery life. Small enough for her to carry around in her back pack. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 4 out of 5 stars

    HP Touch-screen Chromebook Fits My Needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy with this purchase! My previous laptop was a Lenovo Flex, which croaked in less than 2 years, and I didn't want to spend the money I had originally spent on the Lenovo (mainly out of fear that I would be putting money into something that was useless), so I decided to go with something smaller, less expensive, and that would work for what I need to do. The Chromebook is perfect. Under $200, long lasting battery, good touch screen display, and I haven't had any problems since I purchased it a month ago. The only cons would be sound and getting use to the keyboard layout (not all keys/functions that are on a standard keyboard are on the Chromebook keyboard), but in all, I am very happy with my purchase thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great little notebook

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for a trip oversees as we didn't want to take our laptops but wanted to have internet access other than tablets or phones. We have been thrilled with it!! It's light, compact and it holds a charge like no other. Start up is really quick as the memory isn't bogged down with all the add-ons and such. The touch screen is an added bonus. It certainly has limitations as others have mentioned, but for us, for travel and times when taking our regular lap tops isn't optimal, this fits the bill perfectly. I will rate it as such for the purpose we bought it for.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    light and good battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very light, touch screen is convenient, and the battery lasts through multiple downloaded movies in a long flight

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Touch screen

    Rated 5 out of 5 stars

    Excellent chromebook

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life, sleek, and portable. Touchscreen is great for games and apps. Excellent features at a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great for college students

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for 3 semesters of college as an education major and have not run into any issues so far. It has great battery life and is easily transportable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Chromebook

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a Windows laptop to a Chromebook, was unsure at first, but I love google now, and HP products are fantastic.....great battery life as well

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Awesome Computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really impressed with the HP Chromebook: Take work or play on the road with this HP Chromebook. It comes with a maximum battery life of 11.5 hours for long trips, and it has an 11.6-inch touch screen for increased productivity. This HP Chromebook has 16GB of storage and uses an Intel Celeron processor and 4GB of RAM for running the latest software. This computer is amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Terrific Chromebook!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little HP Chromebook was absolutely sick! Being that it had touchscreen capabilities I was a little reserved to how well that aspect of it would perform but it was incredibly smooth. ChromeOS loads incredibly fast, and while not as "feature-rich" as a Windows machine, I was still able to do all of my normal tasks on this Chromebook that I would on my desktop. Overall I went into this purchase not expecting much but was left surprised by many things. Touchscreen responsiveness was amazing, track pad gestures were superb, battery life was terrific (about 2 days use before having to actually recharge) and even the speakers (located on the bottom of the Chromebook but forward facing) were louder than a 2011 HP laptop and a 2012 (? - I think) Macbook which left me astounded! Seriously a great buy for the cost and what it is able to achieve. I knock off one star because while the track pad responsiveness and gestures were great, the actual tactile response from pressing the track pad in felt awful. Really mushy and overall poor feedback.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great Chromebook for the money.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. The touch screen is great. Easy to use. Battery lasts a long time. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 4 out of 5 stars

    It's like having a bigger phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the small size, touch screen, just like using my smart phone only bigger for creating projects. Battery life is great. Downside, you need a cloud printer to print from it which mine is not.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 4 out of 5 stars

    Pretty decent laptop.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop after accidentally buying a chrome book not realizing it's more of a tablet. This laptop has great storage, speed and battery life. Excellent for school work or browsing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Great little Chromebook

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this chromebook for about 6 months now. Like the light weight and touchscreen. It is quick to turn on and the battery life is good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 4 out of 5 stars

    Easy use great touch screen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my nine year old daughter. Operating system is easy to navigate. She loves the touch screen. Battery has good charge.

    I would recommend this to a friend