Customer Ratings & Reviews
- Model:
- 14b-cb0013dx
- SKU:
- 6455902
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the ease of use, touchscreen functionality, and the affordable price of this 14" 2-in-1 Chromebook. Many appreciate its lightweight design, long battery life, and surprisingly good performance for everyday tasks. While some wish for more storage, the positive feedback on usability and value outweighs these concerns. The 2-in-1 functionality, allowing use as both a laptop and tablet, is also a frequently cited advantage.
This summary was generated by AI based on customer reviews.
Defective Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked ok for a few weeks then it started needing recharge every 6 hours then it stopped working after 21 days. Best Buy refered me to their Geek Squad, unbelievable i must now pay to fix this piece of crap.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months it has stopped working at all.Going to try to see if Best Buy can help or maybe the factory warranty may help. Very disappointing since this was a goft to mom.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn’t work properly going to have to return it due to it able to down software needed for school.
No, I would not recommend this to a friendTerrible disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really didn't like the over all setup. Can't access files without the internet and freezes up and locks on a black screen prompting a system reset.
No, I would not recommend this to a friendChromebook- bad advice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor recommendation, Updike me virus protection that can not be installed in a chromebook. Now I am stuck selling this and buying another laptop.
No, I would not recommend this to a friendJust spend the extra money on a better chromebook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing couldn't play a mobile game without crashing i kid you not. I have actual no clue what this thing could handle.
No, I would not recommend this to a friendDo Not Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Not enough room to describe the many flaws. I have had several chromes and this was the worst. I returned it promptly.
No, I would not recommend this to a friendHP chrome book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts down unexpectedly… constantly and freezes up, DANG brand new out of the box !!!!
No, I would not recommend this to a friendBad laptops!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 2nd Chromebook i purchased and they both just went to black screens. They were bought just weeks apart.
No, I would not recommend this to a friend"Ok for what I wanted it for, but not worthy of st
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay I guess. Its built good. Definitely not nearly good enough for college student work.
No, I would not recommend this to a friendDefective laptops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these for my kids and both turned out to be lemons. Returned both within 48 hours
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got too hott and overheat and died. It was less than 2 weeks before it died....
No, I would not recommend this to a friendDefective product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective stop working four months afterI purchase it. Can’t turn on
No, I would not recommend this to a friendReturn
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy helped me wheni need to make an return. It was fast simple and i was extremely pleased.
I would recommend this to a friendsuper slooooooowwwww
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slowwwwwwwww efqeqrv wthw ytwtwdvq34 g favr btbqwbw
No, I would not recommend this to a friendCrashed after day 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two days and crashed with an error screen.
No, I would not recommend this to a friendbattery issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this unit was defective touch screen was okay then power went out unable to take a charge
No, I would not recommend this to a friendSad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really looking forward to getting this. Shame that it was just too buggy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for sharing your experience with us. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one gave you some trouble.
If you still have the computer, I believe that our team can assist you with this issue, so I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Alexis
HP Care
Dead In 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop for a middle school-er, motherboard failed 2 months later.
No, I would not recommend this to a frienddon’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.computer stopped turning on after a week. garbage! don’t buy
No, I would not recommend this to a friend