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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2155 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use, affordable price, and compact size of the 14" Chromebook. Positive feedback also highlights its surprisingly good performance, light weight, and decent battery life. However, some users expressed concerns regarding the screen quality and the amount of RAM. A few also mentioned issues with the touchpad and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,155 reviews
  • Rated 2 out of 5 stars

    laptop not good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item not related to my iPhone 11 Pro max and couldn't download all my pictures in this saving memory. so I has to erased everything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Small laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done, but is missing capabilities to make use easy. There is no cap locks button.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Highly Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been extremely durable and reliable the past 4 years of my middle school amd now high school students use!! I would definitely recommend this cjromebook as its very user friend. My daughter has used this for school work since covid and its stil great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor web description and options to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great experience. Best Buy acted like they were the only game in town. Terrible service in a time of need.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 4 of these for my kids and they are not of good quality. Ended up getting the MacBook Air.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure how to summarize

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get what you paid for, I knew. For my 6 year old... figured It wouldn’t be “end of the world” if she Did anything To mess it up. Unfortunately seems she didn’t have to. Mine freezed when setting uP... reboot, all good... but then a day later “ daddy, nothings working” So theres my review

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Couldn’t setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of trouble setting up and could never get help on phone or online Still haven’t been able to use

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great quality but not a good pick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not about to download what I purchased and the free stuff the offered is not available for this device

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I didn’t like it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like that it doesn’t need an antivirus I’m always cautious because I want to protect my devices .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage going in the trash

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one December 2019 and 4 months ago, stopped working(no power) so sent in for repairs. As of today the item is 4 days out of warranty with the same problem of not powering on. it's simple and cheap so bought another one in June but I'm guessing that one won't last long either... Why can't they make thing that last more than a year

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Compatibility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook is not compatible with any office equipment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in June for my middle schooler to use for virtual school. It constantly freezes up and crashes on Google meets. I spend more time emailing teachers to avoid my child being marked absent than helping with learning. Chromebooks are ridiculous, frustrating, and a waste of money. Spend the couple hundred extra bucks and get a PC.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It keeps locking up on face book

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had to do it over again I wouldn't buy this computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got it the system is very slow, screen display sucks and over all not worth the money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a piece of doodoo actually. it didn’t do anything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have paid more money for a better device. You get what you pay for

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t last

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought May 9, 2019 and no longer will charge. Now shopping for a new laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it in a jam, stopped working after 6 months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't keep this Chromebook because it didn't have a touch screen.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the greatest laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good quality and hard to set up. I will never purchase this laptop again.

    No, I would not recommend this to a friend