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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2155 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use, affordable price, and compact size of the 14" Chromebook. Positive feedback also highlights its surprisingly good performance, light weight, and decent battery life. However, some users expressed concerns regarding the screen quality and the amount of RAM. A few also mentioned issues with the touchpad and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,155 of 2,155 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect for laptop learners

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been helpful with the home schooling access and they have a larger screen than my own laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Functions like a tablet. Wish it had a CD drive for gaming and videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top tier chromebook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best chromebook int the game! And the best thing of all is that it has HDMI input.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This is a great computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this computer alot. I owned an Acer Chrome with I1 processer. I really like that computer. But I had it for a while, (three years) after a while it had some issues. I needed a new laptop. This computer is very efficicient. It has an A4 which is I've been told comparable to an I3. This is definitely an upgrade for me. It is very remarkably fast, in fact much faster then my Acer. I am very happy with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    It’s ok.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big chromebook fan in general. It gets pretty hot, screen quality isn’t all that great but it does the trick and the price is ok.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for basic stuff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a basic stuff. Would recommend for hard-core computing

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    average

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good chromebook for a good price the Amd radeon r4 is a great add on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its a good one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really good Laptop for Roblox,GTA5 and other games

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Camera not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chromebook was purchased June 28th and five months later the camera stopped working. I reset factory setting, power-wash and couple other recommendations and nothing worked. I would not recommend buying if you need this for Zoom meetings. After hours of research, it seems camera issues seems are a major problem with Chromebooks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's a great computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great computer other than for the adapter cords to weak and tear at the end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. I would recommend this to everybody I know.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Casual laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just okay, does what I need to do like web surfing and streaming. It isn't a top of the line device that has all kinds of features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What happen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this computer for Christmas for my son. Really didn’t use it. But once March happened and school being closed began using it for 2 days. When we tried to power it on the third day it wouldn’t do anything. Charged it for 24 hrs and retried and nothing. Found a different charger and that didn’t work. Went to YouTube and those examples didn’t work. Can’t take it back to Best Buy because Geek Squad is not available and Best Buy is only doing curbside. Tried to contact HP but not sure what the serial number is because it’s not on the chrome book. Don’t want to believe we bought a piece of junk. Please advise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice, very limited options

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my 11-year-old to use for schoolwork and for fun. It was recommended as a great student computer. Since he is so young I wanted to set it up with parental controls so I installed Google FamilyLink which allows the parent to oversee what is happening on the computer. Later when he tried to log in to his Google Classroom account, we found he is unable to do so because google classroom is incompatible with Google FamilyLink. Why is that, they are both google products?!? In addition, many of the apps he wants to download are unavailable on the google play store such as Minecraft, Fortnite, and the Fitbit app. Basically this has become nothing but a mini TV for him to watch Netflix and that’s it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Display screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display screen did not even last a year. It was disappointing.

    No, I would not recommend this to a friend