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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2155 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use, affordable price, and compact size of the 14" Chromebook. Positive feedback also highlights its surprisingly good performance, light weight, and decent battery life. However, some users expressed concerns regarding the screen quality and the amount of RAM. A few also mentioned issues with the touchpad and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 2,155 reviews
  • Rated 4 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a simplified device that was also capable of keeping my accounts easily accessible and secure. I am happy with the Chromebook and it's capabilities

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meets my basic needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the chromebook book for my daughter since she is starting school. Realized I am able to use the chromebook book for my everyday needs too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    COLLEGE BOND

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DAUGHTER IS TAKING TO COLLEGE THIS FALL. SHE LOVED THE HOW EASY IT WAS TO WORK AND THEY HAD THE SAME ONES IN HIGH SCHOOL . SHE LOVES USING THIS KIND OF CHROMEBOOK.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great chromebook for the basic stuff I need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not unhappy with the product. Wish it had some extra things like a touchscreen and was able to make my calendar app the display screen. Other than that I'm pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Open Box, worked great for my 9yr ok’d for school until she spilled water on it. Gave 4 stars because the keys are very sensitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long time HP customer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade the Grandkids computers for homeschooling. We have been very loyal to HP for decades and have always been happy with our purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Used for browsing the web and doing school work. Syncs directly from my iPhone. I can also video chat and send messages from computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife's first Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time we tried a Chromebook and to our surprise - it is an enjoyable experience - My wife speaks to the computer to tell it want she wants and it displays it for her to see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice. Just trying to get use to it but it is very nice and has good color to see the screen . I will go to Best Buy whenever I need any other electronics Thank you so much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only good for basic tasks

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very basic computer. Every time I do a video call it freezes and says the cpu usage is high. Besides that no other complaints.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Digital Learning!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these for my kids, age 9 & 12. Their school went to digital learning due to COVID-19. They work great with the school platform, and we have had zero issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well but screen is really small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad. Works perfect for everything he wants to do but he doesn't care for just how small the screen is. If he gets another in the future he will just get a bigger screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect replacement for the Chromebook my graduating senior used in high school Plus it is hers and she can use is going forward in what ever career she may pursue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer very good and the offer that came with it. But at this moment the mouse not working and it keep getting stuck need help

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small and practical for beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one for my son and he loved it it’s small but it has enough features for him the only bad thing about it is that it doesn’t have usb port

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Growing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. It works fine but I think I’ve grown out of chrome books. I can google on a laptop but can’t laptop on a chime book.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My wife loves it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially purchased as a gift but now my wife uses it. Less problems doing zoom calls than with her previous chromebook.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for basic usage.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great entry level Chromebook for someone who browses the web, composes emails, and does minimal word documents. After using Windows for 20+ years it was definitely an adjustment for how basic a Chromebook is. It does struggle to multitask apps at times which is frustrating but it's a $200 laptop... I'm giving this to my son as a gift whose is 12. It will be perfect for his school needs. Ultimately my daily driver will continue to be a Windows 10 laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chromebook

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful chrome book that was purchased for a Christmas gift. My son is in 7th grade and uses it everyday to complete school work. I totally recommend this Chromebook.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    It is good, not for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought online, did not know doesn’t work for Canvas. Neither it brought got own virus and I bought one.

    No, I would not recommend this to a friend