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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2155 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use, affordable price, and compact size of the 14" Chromebook. Positive feedback also highlights its surprisingly good performance, light weight, and decent battery life. However, some users expressed concerns regarding the screen quality and the amount of RAM. A few also mentioned issues with the touchpad and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,155 reviews
  • Rated 5 out of 5 stars

    The price dropped $50

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get $50.00 refunded and my son loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop , great product......................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing unique. A little slow, but good for kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is perfect. The guy was very helpful...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for high school easy to use little heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very simple computer for the elderly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still learning but not hard to figure things out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm enjoying my notebook... having fun with it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this labtop for school. For note mainly.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    The camera crapped out in 1 month of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 2 for my Boys home school this year ... but the camara didn’t last long month into the school year stop working ... everything else good so far

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product my wife love the chromebook !!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay, but didnt work like we hoped and we returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some issues with getting the scrolling to work correctly and ended up returning the computer. We decided that we prefer a windows computer. Did start up quickly and Best Buy is great to deal with.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't recommend.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant say all impressed had less then a year, battery already running down fast, trued to contact regarding issue , hard time contacting before my warent date

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    System Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second replacement. I had issues with the chrome book shutting down and problems with the mouse pad. The chrome book is working fine now I hope I don’t have anymore problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great beginner laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two . On one, the left side of “mouse pad” is slightly lower than the other, and it affects the movement/s of the cursor. Will be bringing back for Geek Squad or customer service to rectify.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad, good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically a tablet with a keyboard, but all you need nowadays to check email and watch nethulumazon with an hdmi cable attached to your dumb tv

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Chrome OS was a pain to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing from other OS's worked. It also ran very hot. WIFI would become unstable as it got hot. Sorry to say NEVER AGAIN Chnrome OS

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great product for streaming !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product but I've lost faith in H.P. company. Recent experience with the company left the bitter taste in my mouth.I don't think i will ever buy another H.P. product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty o.k.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer seems it would be ok for students working virtually but I needed to download specific files that I was unable to do, therefore I had to return it immediately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional laptop, but the contrast is off.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the laptop but all the black colors are grey. So text is hard to read and there is no fix. According to HP it’s a Normal issue. I can use it, but not for any design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead in 4 months.Possibe fire hazard.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in December of 2019 with Black Friday deal.Within 3 months it got VERY hot.Had to do hard reboots a couple times then just died.HP no real help at all.You just go in circles.Now it’s a brick with 6 months left on the factory warranty.Had to replace with a different brand completely. I would avoid this and possibly all HP stuff.

    No, I would not recommend this to a friend