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Customer Ratings & Reviews

$162.00
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The comparable value is $399.00

Customer reviews

Rating 4.6 out of 5 stars with 1590 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the product's Performance. They find the computer to be very reliable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,590 reviews
  • Rated 3 out of 5 stars

    chrome book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good chromebook for the price but the camera stopped working

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time and energy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculously complex to even log in. To establish use for my children I had to create email accounts and go through my phone and email. Then Google blocked their accounts. I then had to appeal to open them. Every time they use the computer I have to be available

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheaply made not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cheaply made. The keys stick and and you can hear them. it cost to much.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Power Cord Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with an incorrectly matched power cord. It doesn't charge the laptop. I bought a second laptop at the same time and am using one power cord to charge both laptops intermittently. It's very inconvenient!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    decent computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok, but didnt not meet my requirement. Be Blissful !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    affordable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer is good for little projects and looks nice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. I do not recommend . Ooooooooo

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    lap top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lap Top seems like nice machine but graphics aren’t that great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend, very low processing power, can’t have too many tabs or download too many files. Not what I was expecting (but that is my fault for not understanding the product before buying!)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Display

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my 11 year old so I wasn't looking for the top of the line, but this computer has the absolute worst display that I have ever seen. It literally irritates my eyes. Needless to say, it sits in the corner unused. Do not purchase- you'll regret it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ***HP Chromebook14a laptop Defect!***

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen ( display) is constantly flickering and color fades in and out, software issue or hardware defect. Horrible graphics and annoying. Best Buy should be offering to replace it at no cost!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad very slow and buggy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is very slow, speakers sound terrible. Would not buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this if you’re looking for a computer that where you can use a crypto wallet. Treasure and ledger software cannot be installed on this device.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just not good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good! I have bought small chromebooks before. But this one is awful! It was cheaply built and gave weird messages that made no sense! I wish I had bought the Lenovo that was only a few dlars more!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So disappointed on this chromebook ! you cannot do anything on it. I don't recommend even if it is cheap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad . After 3 Months of use it turn off

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You Cant use chat gpt or gmail because its too slow . After 3 months it turn off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NO TOUCH SCREEN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOUCH SCREEN NOT AVAILABLE. GOOGLE SEARCH INDICATED IT WOULD BE POSSIBLE. GEEK SQUAARD SAID NOT POSSIBLE. I RETURN IT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Received wrong item and no exchange or refund

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this product and 2 days later received the wrong item. I called customer service the lady who I spoke to, told me that she was going to send me the returns label so that I can return it on any UPS stores, and also verified which store had the right product available so that way I could stop by and pick it up. She told me that once the UPS store scanned the return label the store that I selected would received a notification for them to get my right product ready and once they had it ready they would send me an email to pick up in store. I did received an email but it was stating that they canceled everything and that they were not able to send me the right item( even though they messed up by sending it wrong the first time) and also told me that they weren't able to refund me either. I had to go another store to get my right item since it was a Christmas present for my kid and spend extra money on it. I'm really disappointed with this sotre. Never again will buy anything from them

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not very impressed with the speed of this. It’s very slow to fill out forms very slow to catch up with the typing. I wish I would not have bought it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow and Weak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can not handle online games, very slow and the screen colors were really funky. So I returned it and bought a real laptop, a 15.8" Lenovo IDEAPAD - which I love!

    No, I would not recommend this to a friend