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Customer Ratings & Reviews

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$209.99
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Comp. Value: $299.00

Customer reviews

Rating 4.5 out of 5 stars with 2942 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers appreciate the 14" Chromebook Laptop for its ease of use, overall performance, and affordable price. Many users also praise its impressive battery life, speed, and convenient size and weight. The sleek, modern design is another aspect that customers find appealing, while a few have experienced issues with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 2,942 reviews
  • Rated 3 out of 5 stars

    Great For A Child

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good unit. However I needed more than it offered.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Open Box Decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it open box and seems ok. Not a fan of the lighter color.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Scrolling pushes the star rating down.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty good laptop, especially for the price; HOWEVER, I knocked the star rating down because the internal mouse control is horrible. There is no scroll bar on the right side with the up/down arrows. Therefore, you have to move the cursor over and "search" for the scroll bar which is sometimes quite a challenge, as it likes to hide. There is an alternate way of scrolling, using 2 fingers on the mouse, but it takes off on its own sometimes.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    All good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work's great. gave it to my niece to use for school.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adapter was missing when I opened the laptop and because I was past the 14 days customer service stated there was nothing that could be done. Customer service should have sent a replacement adapter-very disappointing..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Acer Chrome book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very slow. I bought 2 for gifts and both recipents were disappointed. Best Buy service person stated these always run slow. Why would you sell this product knowing this and not advising the consumer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter for her school work and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and the service was excellent So far so good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Words jumping around or they get deleted.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with it until a few days ago; when I type anything, including in my Gmail, the words jump around or everything gets deleted. This is frustrating.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all i thought it be, navigating isnt easy and sometimes it go into things i dont won't it to. Hard to move files to certain locations.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointment

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service for the replacement is terrible. we paid for the insurance to cover the product and get a replacement and it’s been well over a month with a recent email that they may just cancel the replacement. I am extremely frustrated and would not recommend buying anything from best buy with a warranty since apparently they have a hard time fulfilling it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay, durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sturdy, easy to turn on. It is just frustrating that certain features don’t work on websites nor on the apps…So I have to drive down to my office and use that computer for certain things…Otherwise, it is okay…

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not working yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't give a proper review because my new chrome book is not up and running yet. I am not yet able to connect to the internet via Ethernet so I have to have the Geek Squad check it out this coming week.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No to Chromebooks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really hate Chromebooks. This was for my mother who only has basic needs, but I'll never buy a Chromebook again. The set up was annoying, and somehow the free virus protection that was part of Best Buy's package, that BEST BUY ADDED IN, wasn't Chromebook compatible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Longer return policy:)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, the laptop however has some minor screen errors upon purchase. Would love at least a 30 day return policy compared to a 15 day. Other than that love Best Buy, always recommend them:)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP-14 in Chromebook

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with it. It is not supported by Goggle Home app. I would not recommend if you are planning to use Goggle Home app.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good the few months I had it for. I got it in September 2024, it stopped working today in May 2025. Second time getting a google Chrome the first one the keyboard went out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth a penny

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't even connect to Internet waste of money.......

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don't like it the Keyboard letters blend into the gray colored keyboard. I have to have a light on when I use it at night because I cannot see the letters.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it worked for a computer (display is lacking-super almost faded looking) but with it being a Chromebook I didn’t know you couldn’t use outlook on it or other programs, didn’t ultimately work out

    No, I would not recommend this to a friend