Customer Ratings & Reviews

It is a good unit. However I needed more than it offered.

Got it open box and seems ok. Not a fan of the lighter color.

This is a pretty good laptop, especially for the price; HOWEVER, I knocked the star rating down because the internal mouse control is horrible. There is no scroll bar on the right side with the up/down arrows. Therefore, you have to move the cursor over and "search" for the scroll bar which is sometimes quite a challenge, as it likes to hide. There is an alternate way of scrolling, using 2 fingers on the mouse, but it takes off on its own sometimes.

Work's great. gave it to my niece to use for school.

The adapter was missing when I opened the laptop and because I was past the 14 days customer service stated there was nothing that could be done. Customer service should have sent a replacement adapter-very disappointing..

Runs very slow. I bought 2 for gifts and both recipents were disappointed. Best Buy service person stated these always run slow. Why would you sell this product knowing this and not advising the consumer.

Bought for my daughter for her school work and she loves it.

Great price and the service was excellent So far so good

I was happy with it until a few days ago; when I type anything, including in my Gmail, the words jump around or everything gets deleted. This is frustrating.

Not all i thought it be, navigating isnt easy and sometimes it go into things i dont won't it to. Hard to move files to certain locations.

Service for the replacement is terrible. we paid for the insurance to cover the product and get a replacement and it’s been well over a month with a recent email that they may just cancel the replacement. I am extremely frustrated and would not recommend buying anything from best buy with a warranty since apparently they have a hard time fulfilling it

It’s sturdy, easy to turn on. It is just frustrating that certain features don’t work on websites nor on the apps…So I have to drive down to my office and use that computer for certain things…Otherwise, it is okay…

I can't give a proper review because my new chrome book is not up and running yet. I am not yet able to connect to the internet via Ethernet so I have to have the Geek Squad check it out this coming week.

I really hate Chromebooks. This was for my mother who only has basic needs, but I'll never buy a Chromebook again. The set up was annoying, and somehow the free virus protection that was part of Best Buy's package, that BEST BUY ADDED IN, wasn't Chromebook compatible.

The service was great, the laptop however has some minor screen errors upon purchase. Would love at least a 30 day return policy compared to a 15 day. Other than that love Best Buy, always recommend them:)

Not pleased with it. It is not supported by Goggle Home app. I would not recommend if you are planning to use Goggle Home app.

It was good the few months I had it for. I got it in September 2024, it stopped working today in May 2025. Second time getting a google Chrome the first one the keyboard went out.

Won't even connect to Internet waste of money.......

The only thing I don't like it the Keyboard letters blend into the gray colored keyboard. I have to have a light on when I use it at night because I cannot see the letters.

I mean it worked for a computer (display is lacking-super almost faded looking) but with it being a Chromebook I didn’t know you couldn’t use outlook on it or other programs, didn’t ultimately work out