Customer Ratings & Reviews

Ok if you trying to make it and be cheap. Upgrade asap

it's fine. but you get what you pay for so it's ok

It shut off completely and will not charge, I just bought it less than a month ago. Best Buy is not helping tho I purchased the 2 yr protection plan on it. And they got me on the line going in circles for a repair appointment. This is beyond frustrating….

Don't buy this piece of crap. Bestbuy won't refund your money. Hp is terrible to work with while its still under warranty. Have to send in for repairs which means it will eventually be out of warranty and freeze up again. Terrible freezing problem. Don't buy!!!

not returnable only get 2 weeks wow that really sucks just got around to opening it up about a month later, looks like my old battle ship in the navy haze gray. key board does not lite up. will never purchase another item from best buy bad customer service

My son had this Chromebook for approximately 2 weeks and something happened to the screen. You can barely see anything. I wouldn’t recommend this to anyone. I tried to take it to the Best Buy store in Montgomery, AL and they were of no help to me. I will NEVER purchase anything else from Best Buy!

It was not possible for me to speak to a live person about my chromebook that died 9 months in (will no longer take a charge). It was extremely frustrating. I'm so disappointed with companies that sacrifice customer service for profits.

Great Chromebook for everyday web browsing and checking email. My only complaint is the letters/numbers/symbols on the keys are hard to see because they are gray instead of black.

After purchasing this product and trying to set it up, I found multiple articles complaining about the set up issues in which i was having. It should not be that difficult. I returned it and got a real laptop.

It's not even 2 months and there's issues with the laptop!!!

Only used 5 times and 6 month later laptop will not turn on. Quality is not there. Avoid this model

Had difficulties typing on the keyboard, returned for a touchscreen.

Very cheap computer not recommend for kids will be broken in no time. Very basic machine so not great for video games or movies or heavy web browser

The Wi-Fi network card is of poor quality and frequently loses signal with the internet. It's quite frustrating.

This is the second chromebook I have gotten and both have the same problem. They will not connect to my internet and I have tried everything possible. I will be returning this item and will not get another.

I bought 3 and I have one that will not charge or turn on. Best Buy refuses to help I went to the store with in 3 weeks of buying it and was SOL.

not happy, screen has blemishes on it, its very slow. The one it replaced, that Ive had since 2019, performed way better. that's why I bought another one. but this one is a big let down.

Very affordable but unfortunately, it was slow and glitchy even before I saved files on the hard drive. I expected the processor to be sufficient out of the box, but I was disappointed. I ended up exchanging it.

Ordered then saw that it only has 4gb, cancelled right away

I purchased this in August 2023 and it was suppose to be brand new. Come to find out this week after looking into all the security settings that this Chromebook had been used before in July 2023. Not acceptable Best Buy!