Customer Ratings & Reviews

I purchased this in August 2023 and it was suppose to be brand new. Come to find out this week after looking into all the security settings that this Chromebook had been used before in July 2023. Not acceptable Best Buy!

I returned the HP to get a Lenovo because the letters on the keys were so faint I could hardly read them. Other than the letters, the HP was excellent.

Very affordable but unfortunately, it was slow and glitchy even before I saved files on the hard drive. I expected the processor to be sufficient out of the box, but I was disappointed. I ended up exchanging it.

not happy, screen has blemishes on it, its very slow. The one it replaced, that Ive had since 2019, performed way better. that's why I bought another one. but this one is a big let down.

Only used 5 times and 6 month later laptop will not turn on. Quality is not there. Avoid this model

Ordered then saw that it only has 4gb, cancelled right away

I bought 3 and I have one that will not charge or turn on. Best Buy refuses to help I went to the store with in 3 weeks of buying it and was SOL.

computer eats my e-mail in inbox - also moves e-mail from sent file to trash - up and down buttons work when they want to - I will have to bring computer back as soon as I can Eva Alkana

Very frustrating. To be honest is very not good. No good.

"Dear Best Buy, I am writing to express my disappointment with the shipping service. I placed an order a month ago and, to my dismay, I am yet to receive my package. As a loyal customer, I expected a prompt and efficient service, but this delay has caused me inconvenience. I kindly request you to look into this matter urgently and provide me with an update on my shipment. I hope that this issue will be resolved promptly. Thank you for your attention to this matter."

Stopped working 30 days after purchase just 3days after the "no return date". But the Geek squad at my local Best Buy store fixed it at no cost.

Nice size, but had trouble getting it connecting to internet, had to come in as a guest. Screens would not come up.

very poor. has not worked for whatever reason. I'm sick that i bought it. I thought is was a regular laptop , this chrome should not be advertised with the regular processors.

White screen on startup out of the box. No support of response from BestBuy

We purchased this less than 3 mo the ago and it won’t take a charge anymore. We tried several chargers and none work. It is an expensive paperweight now.

Everything works good for the price of the laptop, however the Display is so bad.

I bought this computer about 3-4 months ago, it randonly stopped working and i dont know why. The battery is full, i can see the light indicating it is. Really mad, and want my money back, DO NOT BUY THIS PRODUCT

It’s really slow and always glitching ! I wish I had never bought this. And the display shows like a really old computer!!!

this computer is not worth the purchase, its operating off linux and half of the programs i tried to download would only operate on mac or windows, which this doesn’t have

Not the best. Also the 6 months anti-virus Best Buy gave doesn’t work on it.