Customer Ratings & Reviews

Husband uses it for work. He loves it. It was a great purchase.

I bought this exact computer a week before this one. Both had issues with the screens going out in a short time. The first one’s screen went out in a week and I was able to return it. The second ones went out about three weeks after I got it and was now not in the return time frame. I do not recommend this laptop.

This product works well for my teen as they are not into gaming.

Got this for a gift and had it about 4 months till it “black screened.” Of course it was just beyond the return policy. They quoted me $385 to fix it. I could buy a new one cheaper and bought something of higher quality. I’m a Microsoft girl and did not like Sheets or transferring between the systems.

Works pretty good. Fast speeds and a great picture quality.

It gets the job done honestly but my peeve about it is that I wish it was a bigger size laptop bc the screen is so small seems delicate.

just "okay". I guess for the money I paid for it It's okay. Nothing special.

Purchased August 2023. Used roughly 5 hours daily for 3 weeks. Never dropped or treated poorly. Won’t turn on or charge. Tried to get my money back with the receipt since it had been less than 30 days. Was told that since it had been more than 15 from the date of purchase, I will need to pay for Geek Squad to fix it.

My son loves it, said it's the best one he have gotten.

Its a great computer but i dont like the screen quality

This product suuucks. I’ve had this product for 15 months and it just died. I can’t get it to turn back on.

I had to exchange this for a new one when the touchpad just stopped working. Then, a few months later, the touchpad stopped working again, after the return date passed. Two different laptops with touchpad issues. I wouldn't buy this again, no matter how cheap the price is. It's just not worth it.

Ok if you trying to make it and be cheap. Upgrade asap

Im sorry but this laptop is not that good. The value of the core of the laptop is not there.

Everything looked great on the laptop me careless didn’t pay no mind at all to the camera of the laptop when trying to take a picture it doesn’t work is all peach black, I guess the price speaks for its self why it was cheap and affordable supposedly

Don't buy this piece of crap. Bestbuy won't refund your money. Hp is terrible to work with while its still under warranty. Have to send in for repairs which means it will eventually be out of warranty and freeze up again. Terrible freezing problem. Don't buy!!!

It shut off completely and will not charge, I just bought it less than a month ago. Best Buy is not helping tho I purchased the 2 yr protection plan on it. And they got me on the line going in circles for a repair appointment. This is beyond frustrating….

It was not possible for me to speak to a live person about my chromebook that died 9 months in (will no longer take a charge). It was extremely frustrating. I'm so disappointed with companies that sacrifice customer service for profits.

it's fine. but you get what you pay for so it's ok

not returnable only get 2 weeks wow that really sucks just got around to opening it up about a month later, looks like my old battle ship in the navy haze gray. key board does not lite up. will never purchase another item from best buy bad customer service