Customer Ratings & Reviews

My son had this Chromebook for approximately 2 weeks and something happened to the screen. You can barely see anything. I wouldn’t recommend this to anyone. I tried to take it to the Best Buy store in Montgomery, AL and they were of no help to me. I will NEVER purchase anything else from Best Buy!

Great Chromebook for everyday web browsing and checking email. My only complaint is the letters/numbers/symbols on the keys are hard to see because they are gray instead of black.

After purchasing this product and trying to set it up, I found multiple articles complaining about the set up issues in which i was having. It should not be that difficult. I returned it and got a real laptop.

It's not even 2 months and there's issues with the laptop!!!

Only used 5 times and 6 month later laptop will not turn on. Quality is not there. Avoid this model

Had difficulties typing on the keyboard, returned for a touchscreen.

I bought 3 and I have one that will not charge or turn on. Best Buy refuses to help I went to the store with in 3 weeks of buying it and was SOL.

Very cheap computer not recommend for kids will be broken in no time. Very basic machine so not great for video games or movies or heavy web browser

The Wi-Fi network card is of poor quality and frequently loses signal with the internet. It's quite frustrating.

This is the second chromebook I have gotten and both have the same problem. They will not connect to my internet and I have tried everything possible. I will be returning this item and will not get another.

not happy, screen has blemishes on it, its very slow. The one it replaced, that Ive had since 2019, performed way better. that's why I bought another one. but this one is a big let down.

Very affordable but unfortunately, it was slow and glitchy even before I saved files on the hard drive. I expected the processor to be sufficient out of the box, but I was disappointed. I ended up exchanging it.

White screen on startup out of the box. No support of response from BestBuy

Ordered then saw that it only has 4gb, cancelled right away

I purchased this in August 2023 and it was suppose to be brand new. Come to find out this week after looking into all the security settings that this Chromebook had been used before in July 2023. Not acceptable Best Buy!

Very frustrating. To be honest is very not good. No good.

I returned the HP to get a Lenovo because the letters on the keys were so faint I could hardly read them. Other than the letters, the HP was excellent.

very poor. has not worked for whatever reason. I'm sick that i bought it. I thought is was a regular laptop , this chrome should not be advertised with the regular processors.

computer eats my e-mail in inbox - also moves e-mail from sent file to trash - up and down buttons work when they want to - I will have to bring computer back as soon as I can Eva Alkana

"Dear Best Buy, I am writing to express my disappointment with the shipping service. I placed an order a month ago and, to my dismay, I am yet to receive my package. As a loyal customer, I expected a prompt and efficient service, but this delay has caused me inconvenience. I kindly request you to look into this matter urgently and provide me with an update on my shipment. I hope that this issue will be resolved promptly. Thank you for your attention to this matter."