Customer Ratings & Reviews

After purchasing this product and trying to set it up, I found multiple articles complaining about the set up issues in which i was having. It should not be that difficult. I returned it and got a real laptop.

Brought this laptop for my 3rd grader, it stopped working 7 months after purchase.

My son had this Chromebook for approximately 2 weeks and something happened to the screen. You can barely see anything. I wouldn’t recommend this to anyone. I tried to take it to the Best Buy store in Montgomery, AL and they were of no help to me. I will NEVER purchase anything else from Best Buy!

not returnable only get 2 weeks wow that really sucks just got around to opening it up about a month later, looks like my old battle ship in the navy haze gray. key board does not lite up. will never purchase another item from best buy bad customer service

I had to exchange this for a new one when the touchpad just stopped working. Then, a few months later, the touchpad stopped working again, after the return date passed. Two different laptops with touchpad issues. I wouldn't buy this again, no matter how cheap the price is. It's just not worth it.

Im sorry but this laptop is not that good. The value of the core of the laptop is not there.

I never ever got my laptop to this day I put in a refund and they said they shipped it out never got it

stopped working after 4 times. Do not waste your time and money

This is the second chromebook I have gotten and both have the same problem. They will not connect to my internet and I have tried everything possible. I will be returning this item and will not get another.

The Wi-Fi network card is of poor quality and frequently loses signal with the internet. It's quite frustrating.

Very cheap computer not recommend for kids will be broken in no time. Very basic machine so not great for video games or movies or heavy web browser

Ok if you trying to make it and be cheap. Upgrade asap

I returned the HP to get a Lenovo because the letters on the keys were so faint I could hardly read them. Other than the letters, the HP was excellent.

I purchased this in August 2023 and it was suppose to be brand new. Come to find out this week after looking into all the security settings that this Chromebook had been used before in July 2023. Not acceptable Best Buy!

Don't buy this piece of crap. Bestbuy won't refund your money. Hp is terrible to work with while its still under warranty. Have to send in for repairs which means it will eventually be out of warranty and freeze up again. Terrible freezing problem. Don't buy!!!

It was not possible for me to speak to a live person about my chromebook that died 9 months in (will no longer take a charge). It was extremely frustrating. I'm so disappointed with companies that sacrifice customer service for profits.

computer eats my e-mail in inbox - also moves e-mail from sent file to trash - up and down buttons work when they want to - I will have to bring computer back as soon as I can Eva Alkana

It's not even 2 months and there's issues with the laptop!!!

Had difficulties typing on the keyboard, returned for a touchscreen.

"Dear Best Buy, I am writing to express my disappointment with the shipping service. I placed an order a month ago and, to my dismay, I am yet to receive my package. As a loyal customer, I expected a prompt and efficient service, but this delay has caused me inconvenience. I kindly request you to look into this matter urgently and provide me with an update on my shipment. I hope that this issue will be resolved promptly. Thank you for your attention to this matter."