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Customer Ratings & Reviews

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$209.99
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The comparable value is $299.00

Customer reviews

Rating 4.5 out of 5 stars with 2965 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the product's exceptional ease of use, strong overall performance, and attractive price point. They also frequently praise its impressive battery life, speed, convenient size, and light weight, as well as its sleek design. The primary concern noted by a small number of users is the limited storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,965 reviews
  • Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really slow and always glitching ! I wish I had never bought this. And the display shows like a really old computer!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Linux stinks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer is not worth the purchase, its operating off linux and half of the programs i tried to download would only operate on mac or windows, which this doesn’t have

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted less than 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this less than 3 mo the ago and it won’t take a charge anymore. We tried several chargers and none work. It is an expensive paperweight now.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not last very long. Poor quality products were used. No trade in value.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID - Faulty out of the box and zero Customer Se

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White screen on startup out of the box. No support of response from BestBuy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dennis Monte

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to bring it back the second day I bought it to get it re-programmed since then it’s been fine

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    wish i thought before buying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the display is dull, the color is drab, and it needs something to give images depth.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter wasn't rough with it bt the screen went black when she closed it..it looks shattered. Very cheaply made.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible laptop couldn’t even have 2 google chromes open at once without it freezing or crashing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this product , I purchased this for school and couldn’t use it all the internet sources I tried were not compatible sent various messages and tried contacting customer service which was no help . Save yourself the head ache

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    KevinH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died after 3 weeks of ownership. Don't waste your time or money, spend more and stay away from chromebooks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t really buy this you can’t do anything,can’t download thing or really do anything really boring don’t recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Chromebook disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, had to return this laptop. After opening emails, chrome wouldn't let me scroll down to view entire page.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Chromebook laptop - don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very intuitive to use. It will take time of the user to get use to this laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    total disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned laptops for almost 30 years, and Chromebook is by far the worst. So many things taken for granted on Windows ... no Snip Tool, CDs and DVDs won't play from external drives . . .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Christmas

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 86 year old mother still has not received her BEST BUY gift delivery. It was supposed to be there buy 12/20 23, It still hasn't been delivered and today is 1/2/24. I have texted and spoke with several people and nothing has been done, the tracking still says delayed?????!!!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for student use only not much you can do, suggest for kids

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Displays so poor quality, I would change for something better than this

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite. Hard to navigate using chrome OS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on Dec 12 and it stopped working on February 1 due to what Best Buy states is a warranty defect. Not allowed to return nor exchange. 5-6 weeks to be repaired and had to pay an additional 150$ for an extended repair. This device was purchased for academic work, not enjoyment. Extremely disappointed in both product and service.

    No, I would not recommend this to a friend