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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 925 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize this 14" laptop as easy to use, portable, and affordable, praising its performance for everyday tasks. Positive feedback also highlights its lightweight design and adequate size for portability. While some users experienced issues with the screen and limited memory, the majority found the laptop to be a good value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 925 reviews
  • Rated 3 out of 5 stars

    No bueno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely lasted me a a year. If you buy HP buy warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loptops

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service at Best Buy I definitely recommend Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Gooder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well nothing too special. Does what we need it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slow

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t run as fast as I would like but good for basic school work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop people at Best Buy helped me out to pick the right laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May be ok for you

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use laptop with physical and processing limitations

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    slower horses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to get computer started. and very slow many times the page will have to close because it will not go to next command.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer would be a 5 star but it did not come with windows 11 as described.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs a little slower, as expected per salesman. Still overall a good buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good workstation for the home or school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good for the price, it does all that I require.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refugee children learn English on HP computers!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my refugee children in Burma. Over 55 children will learn English using these 10 laptops. Great value !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been super great and awesome to me. I love my laptop especially HP brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super pleased with the quality of this lab top. The graphics and set up for this device is seamless and I know I’ll have it for a few years to come.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy, just save for a brand new or a used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop last month, wasnt efficient enough for what I needed. Tried to return the laptop 15 days later and was informed I was out of the period of return, however was offered to buy an additional coverage / warranty so for my next purchase I will have a 60 day return time frame.. these kind of practices has to STOP! Why would you have a return policy of 14 days on electronics? Most companies have a longer return period for clothing. However to pay for a laptop and then have to pay and additional $60 for a policy to cover returns is a BAD policy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this laptop and you can’t go wrong with an HP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part overall good buy! I’d recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    senior citizen purchasse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my 87 year old Uncle to use to browse the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box great deal worth the money. Good deal open box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase, Good Laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy, I Definitely recommend it, I use it for basic browsing & music download. The built in SD card Slot Is Great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the keyboard had a back light started to be slow while trying to run multiple things at once did freeze a couple of times. I did like the Bluetooth feature and all the things I could connect with it

    I would recommend this to a friend