Customer Ratings & Reviews

So I don't know if we just got a dud or if Microsoft is really being that difficult, but we got our computer to get home tried to install the one bit of software that was the entire purpose of purchasing the computer and it wouldn't let us do it. I knew that I had to switch it out of s mode because s mode is what Microsoft's forces on every computer that they put out now which means you can't download anything unless it's a Microsoft application or software. The good news is there is a way to get rid of this, the bad news is it wouldn't let us do the steps to get rid of it. What you're supposed to be able to do is go into the Microsoft app store and download something from there that turns off s mode. Which again is frustrating that you have to take the extra steps to download something else to get rid of something that you don't want they really need to make it a setting that you can just go into the settings of your computer and turn on and off. So we go to the app store to get the things so it can be turned off and it tells us we can't download that until we update the store except we can't update the store when the store is open but the only way to update the store is by pressing a button inside the store. After three adults tried to figure out how to make this work for hours, my husband finally took it back to Best Buy and told them if they can't get it to shut off we need our money back because it is absolutely worthless as a computer if we can't download software which was the entire reason we purchased it. They ended up keeping it overnight and supposedly they have fixed the issue so we'll see how it goes from there. I will definitely update this with lower Stars if the machine itself sucks but for now it's getting three stars simply because of s mode and all the trouble that we had to go through just for that.

The sale caught my eye as a handy portable laptop for my basic digital uses . Battery life projection is one factor as well as affordability for a senior citizen. Also Windows 11 and Microsoft Edge are an easy transition from my other laptop, which is also an HP -- also from Best Buy, but it had issues.

I was looking for a laptop for work, and this one has been really useful. Also afdordable. Love tbe rosegold color and how light it is to carry.

For the price this is an amazing laptop, not a ton of storage but I was looking for speed.

The letters on the keys are difficult to see but otherwise good size and works well

It’s good for doing homework assignments on it but I wish the screen was bigger.

Great HP Lab top I purchased in the store you can’t go wrong with getting this great deal for the holidays ..! Happy thanksgiving Merry Christmas and Happy New Years

Love the color. Great laptop for work. Price pretty good. Would recommend purchase

Good computer to have when budget is small It does what you need it to do

Good computer to have when budget is small It does what you need it to do

Perfect for my needs. The size, font, ability to use for a long amount of time without power is great

I needed something affordable and convenient. Bonus points for beauty, love the color. Have had for 6 months and hasn't failed me yet for any of my tech needs including last minute photo transfer for engagement photos.

It is a very good computer with a very good processor, agile, very nice color, thin and very functional. It has helped me a lot for my work

I needed a laptop for school and I typically use Apple products but a MacBook was outside of my budget at the time so I decided on this hp laptop. I’m pleasantly surprised at how well it works and how pretty it is. It does everything I need it to do and more. I would recommend it to anyone looking for an affordable laptop but wanting to get the job done.

Love it it's good fast and reliable I need3d it for school

I love this HP light weight easy to manage. It works faster then the other computer I had and I would recommend it to my friends and family.

Excellent laptop for doing tasks, jobs and having a little entertainment, good speed and excellent charging, long-lasting battery

For the price I paid, this computer is excellent. Was purchased for mother to pay bills and send emails and it does that flawlessly.

My daughter uses this for recreation and is happy with it. Though it lacks the bells and whistles of a chrome book it can take on simple tasks and has everything you need for a great starter computer. Only downside was it took a long time for the initial boot up but once it started it was fine. I look at it as an easy quick pick me up if you need something fast yet reliable.

Budget laptop works well for basic jobs sleek design