Customer Ratings & Reviews

The PC is not for the experienced user, it is very disappointing to say the least, and this PC is in S Mode (Dummy Mode) so be aware you have no control over it what so ever. It was created to be Idiot proof and to help the user stay safe "a little to safe". The PC is locked down like Fort Knox and Microsoft is in full control of it, Not good at all unless you know absolutely nothing about computers, then it might be a good thing. If I buy something I want to own it and be in full control of it myself. So be warned if it says S Mode, your a Microsoft prisoner and they own it.

Good price and great customer service at the Best Buy

So slow during set up then screen started to flash. Then restarted and wouldnt turn back on. Had the laptop for an hour.. i will be returning.

I bought this laptop strictly for school use due to the fact that I was using macOS and it wasn't very compatible with some of the software that I was required to download for my major. This laptop is practically garbage. It is extremely slow and has difficultly executing the simplest of commands. I attempted to switch out of s mode a number of times and am unable to. I tried resetting the device (mind you with nothing on it as I had just purchased it) and it took close to 1 hour. Extremely disappointed.

I purchased this laptop as a secondary computer not expecting it to be a powerhouse but this is the worst laptop I ever owned. It's incredibly slow, it goes to black and thr resolution of the screen is terrible, washed out. You have to watch at a certain angle or you can't see the screen. I am returning it.

This laptop has got to be the worse laptop ive ever owned. I needed something temporary to get me through school as my macbook took a fat shiz on me. And this laptop will not let me do anything except search the web. 10/10 do NOT Recommend. Save your dough and buy something a little more expensive to save you the headache. Eff this shiz.

Computer is a starter computer but man its not that great even with a ram increase still slow and glitchy

Do not purchase this computer. It is absolutely a waste of money. It does not even function for simple tasks. It freezes, it’s slow and most times you cannot even open a document or search the web. It was a complete waste of money so don’t be swayed by the low price!

Slooooowwwwwwwwwest computer on earth. Not worth it.

Gets Hot Very Fast,Battery Dies To Quick and it’s very slow

The laptop was used when bought. It turns off and on when I try to use it . The battery doesn’t last , and I use this laptop for school. I regret getting this laptop . It was the last of my money and it went to waste.

So far there are a few glitches when it comes to typing and the system is not that fast

Battery failed one month after purchase have to keep on charge to stay on.

I purchased this computer basically for watching youtube. It BARELY can do that. I have a 1Gig fiber direct connection and nothing else running and it buffers and goes to lower Vid quality... oh well, I guess what do you expect for a 150 bucks.

I have had this laptop less than 1 month and it has gone out twice now.

Overall not good. Poor hardware performance. Poor software performance. Buttons get stuck. Mousepad rarely works. Not worth the price.

I will be typing and it keeps messing up and my mouse button keeps getting stuck

Very disappointed with his computer. I just needed a basic computer to do some personal work i couldnt do on my company computer. I wasnt expecting anything great but everything i tried to do or open took forever. The lagging and waiting was unbearable

Was specifically told that this laptop has a physical ethernet port, which it does not which means it cannot be used for its intended purpose. Adding a usb to ethernet adapter causes the computer to run slow.

My laptop hasn’t charged at all. Battery is bad, went to the store before the 14 days return was up only to be told I need to contact HP. Super confused, I thought I was able to return within first 14 days.