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Customer Ratings & Reviews

Your price for this item is $179.97
The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 2353 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,353 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Little and mighty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little machine, highly recommend if you need something in a pinch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deals

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great image screen. Goes well with my work from home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Christmas Present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop as a gift for my 10 year old. I bought it as an open box item and saved around $90. Cosmetically the laptop is flawless; however operationally it is extremely slow. But for $110 Im not surprised, it does the job though. I had no issues with the packaging and it arrived on time before Christmas. I would definitely make another purchase with Best Buy and to save some money I would buy an open box item.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I’m not really tech savvy but it does what I need it to do. The graphics are amazing, the color is my favorite color and it has the operating system that I need. It definitely is a worthwhile investment and I couldn’t beat the price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little laptop. I especially love the color and perfectly compact to tote with me. It was a bargain for less than $200. The only thing that bothers me is that a couple times it didn't power on unless I hold power button for a minute. I guess I will live with that because I passed the 14-day return period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great personal home laptop and perfect for travel!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little laptop is great for online surfing and searching, checking e-mails, writing essays, and streaming/watching videos. At a sensible economical price point, you can’t go wrong for personal use.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Hp 14 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for school but not to play games as its memory of only 4gb is not enough for u to save or download large files i can still play like in cloud gaming like fortnite and minecraft but it will lag from time to time it all depends on your wify sped aswell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is exactly what I needed set up was a breeze bluetooth connection was so easy I had no issues connecting with my printer and soundbar

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not long lasting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop in September 2023 because I needed something quick for school. As soon as I received it it was taking forever to load up basic websites like google, Microsoft online, etc. not worth the money. Invest into something better and save yourself the hassle. Wish I would’ve returned. You get what you pay for.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop decided to die on me. So when I found this I thought It would be the perfect match for me. Overall, the quality is good. Not great. You get what you're paid for ig with there were more storage on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp is alway good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great little laptop for not even $200. Not the fastest thing but faster than a Lenovo again for $200 its pretty great. It can run even the more difficult programs like blender.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed, Ram
    Tech Insider Network Member

    Rated 4 out of 5 stars

    HP does affordable laptops, too!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has been a manufacturer I mostly trust when it comes to laptops. I mostly own higher-end models, but sometimes, all you need is a compact laptop that doesn't sound like a landing Boeing 747 and can handle simple tasks. No need to break the bank when all you do is shopping online or going through your emails. That is something that this HP laptop can do. The first aspect I'm going to discuss is a technical one, the heart of any system: The CPU. Intel has been known to develop low-end processors for quite a while. Their most successful one was the Atom CPU, which you will find re-branded to Celeron (which used to be a different tier of CPU's) inside this machine. It's not meant for heavy loads but is relatively cheap to produce. This HP laptop contains a "Celeron" N4500 which probably doesn't tell you a whole lot. Suffice to say that its dual core setup won't allow you to play much else than solitaire. The memory and storage follow the same path, with very limited resources to keep the price down. There are 4 gigs of RAM and 64 gigs of eMMC storage (a sluggish type of mass storage which is cheap to produce). Thankfully, instead of using a regular Windows 11 flavor, HP decided to go the more efficient route and use Windows 11 S, which is a stripped down version of Windows. Considering the available memory and storage, it was a good choice. I would argue that a Linux distribution would probably do a better job, but that also depends on which distribution you'd use. The biggest problem is the fact that Windows S does not allow you to install random software, as you must use the Microsoft Store to download what you need. Surprisingly, this little laptop comes with a nice amount of ports, including a Type C and a HDMI, along with the classic USB A and headphone jack, and to polish it off, you even get a SD card reader. The power adapter - sadly - isn't going through the USB port. Not that it matters much but it's harder to find replacements if it burns out. The screen is fine, nothing out of this world. The resolution is 720p which is pretty low and the colors and the contrast aren't great. The sound is what you would expect from a laptop of this caliber (even though it sounds alright using headphones). The materials which make up this laptop seem solid, maybe a bit too rigid which in return tells me that it will break easily without a protecting case or sleeve. The trackpad is just mediocre and feels wobbly. It's also rather small. The design is sleek and simple, the hinges of the screen are nicely tight. To wrap this up, let's just say that you get what you pay for, which in this case is a decent value for your buck. It's not built to run much else than office software, browse online or check the latest Youtube channels. That's pretty much it. So if you only need a compact laptop to do just that for a solid price, then go for it. It's a very good value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not for games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have any problems with this laptop except It can't run very many games like steam games and it can't run Roblox very well but everything else is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, it doesn’t have all the internal storage I need but overall for what it’s worth I have no complaints and would purchase it over again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great for the price! I just wished the camera was more clear since I use my laptop to give my language lessons, but it is a good laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Basic laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and beautiful resolution. Very happy to finally get a new laptop. TIP: Make sure to understand that adding some apps may take extra effort IF you do not utilize Microsoft Store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It is blue, which is my favorite color and it works perfectly. I homeschool my kids and help my husband with his business and this laptop has helped me do it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop. With me going back to college and getting my bachelor degree in elementary education Best Buy made this happen. Thank you so much. this HP laptop is the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, slow moving, but overall a great purchase for anyone buying an expensive gift for a loved one or friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best on the go laptop for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it's compact and lightweight. The storage size is ok for me because I have another hp touch screen laptop that performs well and has a large amount of storage. I really wanted a blue laptop so that was a plus. I use it for my cloud computing course for school mostly.

    I would recommend this to a friend