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Customer reviews

Rating 4.1 out of 5 stars with 5920 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 5,920 reviews
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    BEST NOT BUY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to use all of 5hours, after super slow. Like DIAL UP INTERNET slow.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chances are, if I could return this laptop and get my money back, I would. Freezes up way too often.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So slow!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking it would be perfect for my kids to work on schoolwork. I was completely wrong. Out of the box this laptop has been nothing but slow. I have a 14 year old laptop that runs quicker than this, which is entirely disappointing. Just to get on Google it has to be restarted. And of course less than 30 days since purchasing it Best Buy won’t let me return or exchange it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a HP laptop that Had issues, not working, so I called Best Buy & made apointment. Brought my laptop on time 10:40, it took 2 geeks an hour & 1/2 to get it working. I wanted to return it, thisnew laptop & was told I can't return it at BB, I have to call a # for return info. BB charged me $50 for Geek squad fee I wasn' told that when I made apointment. I'm soooo disapointed in Best Buy!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What the actual this crappy laptop cant evne open tabs or download them and is slow asf

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slower than molasses!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is awful. It is so slow that it’s like a computer from the late 80s.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Cute Rose Gold Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer and the color. It is fast, lite weight, and does what I need to do with it.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow awful. Used it 4 times in a month never worked right from the start

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice & with different colors options

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, and works great for everything I need business and personal use. Love the customization options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small but mighty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking elsewhere and paying more money. I discovered this gem and it is working well for what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son to replace one that was slow, and didn’t hold a charge. He’s thrilled with the upgrade.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is horrible! Slow as heck since day 1. I’m taking it back. You get what you pay for

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Hard drive problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searching web slow and hard drive is going out after only one month of purchasing computer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it. ❤

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. Lightweight, fast, efficient. Couldnt ask for more.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned, freezing slow etc. Very upset, I thought it’s not hp quality

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Meets expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for standard / moderate use. Wish that it would allow face recognition. Clean sleek design.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ig I got a bad one but this one was slow wouldn’t load a single app and just sucked In general

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Intel Celeron

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP 14" intel celeron was a very slow core running processor, and should be off the market.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Worst laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the most slowest device! I’m very disgusted about this purchase.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Not for those they know performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowest laptop on the market. Brought it for my child but its performance is behind the ball.

    No, I would not recommend this to a friend