Customer Ratings & Reviews

The Binoculars have grainy vision day and night. I have only played or tinkered with them and not spent much time with them.

The screen went black and does not work after using for 6 months

Very slow I recommend spending more money on a much better quality.

I bought this laptop for school work and right before the semester started the laptop broke, took it in for repair and told me is was a broken part that was not worth fixing, my recommendation is to not buy any product from HP, they charge for almost anything including customer support

Bought this and it was an expensive paperweight. Took over an hour to do initial set up, only to find that it wouldn’t run any videos from YouTube, and wouldn’t open any web browers, wasn’t due to my internet. Went back to Best Buy spent a little extra and am extremely happy with my other purchase.

Laptop runs super slow. Very laggy, would not recommend.

Downloaded movies for viewing on plane trip. Worked fast and effective. Missed touch screen.

Bad customer service Incorrect product description

I wish I never purchased it while you use it its just stop working with the wi fi

I was sent a laptop with someone else’s profile on it and it was scratched. Sent the laptop back and it was received in the 13th still haven’t gotten my refund. It should take this long for my money to go back on my card

I would like to complement the staff at this bestbuy location extremely helpful and informative about the product they’re selling highly recommend this location definitely would like to give Jim over at geek squad a 5 stars he rocks

The laptop has completely stopped working and charging. It's a nice looking laptop. I'm disappointed because I gave it to my son for Christmas. And now the hard part, dealing with Best Buy for help! I will update as we move forward.

Super slow and unresponsive. Luckily it’s for grandma

Not a great laptop. Was reconditioned but still very slow

This laptop is by far the worst I have ever seen. What nothing saved on it new out of the box I could not even surf the Internet with a great high-speed connection. There is no excuse for that this laptop was completely worthless.

Its sooo slow,im a beginner laptop user and has the most difficult time searching for anything because the speed is so slow meanwhile it was a christmas gift but i didnt open it till way later now im out the window of exchange

Great for basic tasks if getting a chromebook isn’t going to work out. Very durable. Get it on sale.

This labtop doesn’t work sadly brought for nothing

Complete trash laptop! Do not waste your time. It did updates for the first 45 mins I had it on. Once fully updated, it can’t even process enough to open a webpage. It’s unresponsive and if it does actually reapond, it’s got about a 3 min lag time.

It works good. Would not recommend for business users. But really good for small projects.