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Customer Ratings & Reviews

$1,549.00
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The comparable value is $2,219.00

Customer reviews

Rating 4.1 out of 5 stars with 5923 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers frequently mention the 14" Laptop's overall performance, portability, and lightweight design as positive attributes. The battery life, size, and color options are also well-received. However, some customers have expressed concerns about the processor speed, screen quality, and limited storage and memory. The amount of RAM has also been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 5,923 reviews
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Total garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes five minutes to open a edge browser, locks up constantly. My 5yr old cellphone is quicker. Bought for my kids and didnt realize it was this bad until i needed to use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for a great price does everything i need and more!!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Awful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst computer I’ve ever used. It takes a year to connect to a website, if it even does…. I usually get the popup that says “this page is not responding.” I’m now stuck with this piece of crap because Best Buy only allows 14 day returns. Very very frustrated

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    lap top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great lap top thin light weight and reasonably priced

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Just a piece of crap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally save 2-3 hundreds bucks more & buy a mac or a decent computer I can’t use this crap for just YouTube, really sorry computer, freezes all the time. It’s the slowest, I swear I think my old broken iPhone 5 works better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok pretty color was just small was a good price out the box deal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP only

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. However. I can’t add my fav protection or word programs. Only HP allows

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Reconsider

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer for my daughter to use for her schoolwork/school games and it freezes all the time to the point she can barely even use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just Bought, Cant even get on the internet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just brought the computer as a gift for my brother. Once he put in all the basic information to get into the computer, he opened up windows and it cant even load the home page of windows.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Never Again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks!!! It has from the first day i got it, but i delt with it because of classes and now half the keys stopped working my mouse one side is stuck and the screen is messed up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP 14" Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good price for the quality of a HP laptop. Basically just use for Facebook and email so don't need more than this. Pleased so far - just a few problems with Microsoft Edge closing unexpectly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mister

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too negative to complete with minimum 50 characters.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was fast for about a week, after that it’s really slow doesn’t let me download the applications I need due to “Unsafe applications”. I’ve downloaded the same app’s on my Dell Laptop with zero issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    extremely slow computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very very very very slow. it was returned. I didn't think computers were slow any more with all the new technology but I was proved wrong.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT Buy HP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be sending this laptop back. Got it set up, no problem. What it doesn't respond to: It does not respond to Windows 11, does not respond to Microsoft Edge, does not respond anything to Microsoft in general. Even tried messaging HP for support and they have failed to reply back. Worst $150 I have ever spent for a laptop. Worst experience with Windows 11 I have ever encountered.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Junk!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in January, here it is 1 month later. Used maybe 3 times and it will not turn on now. Screen flashes and thats it. Horrible product!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Too slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does any one having problem downlouding pages.. i bought it yesterday and it takes about 7 mins to open a page ..

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does not work. It is so slow. I can't even check my email. Worst purchase I ever made

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Garbage, Buyer Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase I have ever made, it has corrupted 2x storage devices, barely functions with no add programs downloaded, dial-up would be faster. With in the first month I had to call support and do a factory reset. Yes it is cheap but spend money and get something thag catilly is reliable.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Unless you’re a sloth, don’t buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for school. It is so slow I can’t even do that. I will be returning asap!

    No, I would not recommend this to a friend