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Customer Ratings & Reviews

Your price for this item is $200.00

Customer reviews

Rating 4.1 out of 5 stars with 5661 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 5,661 reviews
  • Rated 1 out of 5 stars

    !!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not work ! Doesn’t load the apps nor turn fast anymore it hasn’t even been 3 months ! It’s fully charged and just wont load and freezes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A Slow Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very slow and would not open pages or stall when clicking. I was told I was not the only customer who returned it for the same problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download 2files and it’s stopped working .Google chrome not working im not able to download it .not happy with this purchase

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay for the price. Good for small business handling, can't have to many open pages at once with this one. But if you looking for good price and value for the price this is it. Love the color pairs well with my bluetooth mouse. No complaints so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what wrong with this laptop! The Worst laptop ever used, super slow! All the functions n apps response way too slow. My more than 3 yrs asus still faster than this one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. This computer doesn’t work at all! No speed you can’t do anything on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowest laptop I’ve ever seen. I can not believe a company like Best Buy would sell/promote this product. Unbelievable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the reasons I bought this laptop was for the year free subscription to Microsoft 365. There doesn't seem to be a way to access this subscription. I have talked to Best Buy twice and still have no access.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer went black

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally had for almost 1 yr tmrw and the screen went black today. I hate it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY HAS BECOME WORST BUY AND A WASTE OF TIME

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CO9MPUTER BROKE DOWN WITHIN 30 DAYS OF PURCHASE AND BEST BUY POLICY WAS THAT I HAD TO GO OVER ONE MONTH WITHOUT COMPUTER WHILE IT WAS SHIPPED TO PALTO ALTO CA. FOR NEW MOTHER BOARD

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow always have to restart because 4GB ddr4 ram is not enough to watch shows Barley can go on a website

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I didn’t wait to open it. It is impossible to work with. Very slow and now I missed the deadline for its return eligibility. Bummer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure if I’m missing an update or something but my laptop is really slow and I haven’t even used it much because I think I have to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great buy for the money. I really only use it to go online, check my email and watch YouTube TV while I’m working in my home office.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. Slow to load anything, hard to get out of smode, filled with useless apps that bogged it down further. Returned same day.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Too slow

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So slow you don't even know if it is trying to open what you have selected. Returning it or just throwing it away.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an okay computer to do any task for work / school

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was extremely slow. Had a hard time doing anything internet related.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed this purchase because the speed is very slow. My daughter can’t even use it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice little blue machine for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop performs well and it does the job that it is tasked to do. Obviously not your all the bells and whistles machine, it is reasonably fast and is a good choice for doing basic tasks from a bedroom or home office. Price to performance ratio is very good.

    I would recommend this to a friend