Customer Ratings & Reviews

I did not like this computer. It took forever to download items. I had a hard time syncing a mouse to it. I usually like HP but I kind of changed my mind since I bought this computer. It was a good price but it didn’t do anything that I needed. I didn’t think the picture was that great either.

It's been less than a month since I received the laptop, and up comes a message that the battery is holding minimal charge and may need to be replaced. I contact Best Buy, and get referred to the manufacturer since I am past the 15-day window. The mfg asks me if I have a half hour to spend on the phone; I respond not at this time. It is frustrating.

It's a beautiful paperweight! It has not worked from day 1. I have not been able to use it as the startup will never complete. I tried to exchange but nothing! Waste of time and money. I'm sure it's just this one unit but it's the one i paid for and it does not and has not worked!

Not worth money. Super slow. Sucks. I regret buying it

Totally bad , it was so slow , it didn’t charge any page

Computer is very poor, It is very slowing takes too long to log in

Works well for a 14 year old to do Information Technology aa well as research for school assignments. Will update further in a few months.

Worst thing ive ever bought. Couldnt even download a simple app without a continued crash.

Not the best laptop but it gets the job done. Was recommended by Best Buy employee

Great computer for the price. Lightweight and stylish.

The OS will hang up in Windows Edge browser and must restart it often...Win 11 sucks too..

Not what I expected. I needed a laptop as a backup to my Apple MacBook Pro. I figured, hey this should work for Word, email, cerfing. Probably, but I'm so used to the intuitive Apple that six steps to do one thing made me crazy. And way too much learning curve to "just simply" click or move or touch etc for me. Plusses: It seems faster than I was told it would be (but then again, it's brand new) and battery seemed to last ... good screen and brightness.

It a ok for basic use , but usage is sluggish. Not something I would buy again.

So slow, it wouldn’t load a web page. I returned the product

Really not good for much at all- struggles to load web pages

Super slow. Couldn't do anything. My child couldn't use it.

Perfect for personal use and it is Also light weigt

Although it was certified by Best Buy I wish I didn’t buy it. Computer constantly cuts off while I’m working on it. I bought it on the 2 of August haven’t had a chance to open and set it up until today which is the 21st of August and what I can’t return it. My 1st of using it and it shuts off every 10/15 minutes. Throughly disappointed.

I bought this for my niece's bday and she loved it!

Slowest thing i have ever bought had to return sadly