Customer Ratings & Reviews

Very good machine am really in love with will get one for my daughter

Good Laptop. It seems to do the job. I am using it right now.

when i had this computer it did the quality i need to get my school work done

Laptop in Perfect condition and working/performing to expectations

Computer is a little slow, but overall functional for basic searching and typing.

Purchased for daughter to use for zoom meetings. Excellent color/display and screen size. Easy to setup and use. Comfortable to carry away from home r/t its light weight, small size. Screen size still large enough for ease of viewing without eye strain.

I love the color of the laptop, I am still using it and for sure I will recommend it.

I enjoy the touchscreen option. The processing is fast. A true Apple competitor.

It’s a good computer cause it’s brand new right out the box and though Best Buy is one of the greatest companies to buy electronics from, to me in my opinion Hewlett-Packard brands are not as good as they use to be . Sometimes I have trouble connecting to WiFi or the computer acts like it has a mind if it’s own lol but I really I am satisfied with my purchase for the price I was able to buy it at

It does everything a laptop is meant to do, don't get me wrong, but the storage is subpar. You get exactly what you paid for, so...

My wife needed a new computer for her work and this was a perfect price.

Numerous problems too many to list in the 6-7 weeks oF ownership--Not hyperbole Locked up often This past week the screen cracked on its own as i was looking at a document -wasnt even touching it--Surreal Owned laptops since 1998, over 30 about 25 HPs-my first laptop purchase from Best Buy--THIS IS THE WORST- Was an HP brand loyalist, Now i am thinking i never will again i dont recall being this frustrated about a purchase this early, It started right as the 2 week grace period came to a close, Lots of thoughts about planned obsolescence and inferior components DO NOT BUY

I LOVE MY COMPUTER! Changed my life! Definitely 10/10

Purchased as a first laptop for my twins as they entered college Aug 2023. For the price this computer works great. Of course, its larger than what the average teen likes but its has nice graphics, touchscreen and it get the job done!!!

Bought this HP laptop to replace an old Dell laptop. My primary uses are web searches, email, MS Word and Excel, and photo storage. It is faster than the Dell to respond and much faster to boot up. It was a great value for the money and the Geek squad setup made the transition very simple.

The best store in the world. I love shopping at Best Buy.

Love my laptop. It is great for what im using it for. (School)

Nice looking but hard for me to work on because I can't get on to Google using this computer. I am old and forgot a lot of my computer know-how. I am trying and trying to get this computer to do what I want it to do but still having issues. I have asked for someone I know to help and me.

Great computer for searching the web for the price.

Great purchase, works wonderfully for my child’s schoolwork.