Customer Ratings & Reviews

I hadn't planned on getting a new laptop until my current one came up with kernal page error and then wouldn't open. So I immediately started looking. I love HP products and saw this one. Size and weight wise it is much smaller then my current laptop, which will make great when I have to travel. But small in size doesn't mean small in any other way. It has the same amount of memory and everything else that my older laptop has. And I have my bluetooth keyboard and mouse paired with it and that makes so easy.

Not sure if it was on Best Buy’s part or HP but less than a month after purchasing, the screen just completely went black, then it never turned on again. I took it to two places to get it fixed. The first said the motherboard was fried and the second said it would be $300 to replace the motherboard because there was corrosion. I refused to pay $300 to fix a $200 laptop so I ended up buying a new one from a different brand. Unfortunately Best Buy has a very short return period, so I’m stuck with this computer carcass.

Slow and battery failed. Only works plugged in! To fix it has to be sent off for 3 to 4 weeks. Not worth it!

I purchased this computer for work. It’s easy to put in my bag and go. It does lag if you have to many windows open. Ex: I was on a zoom meeting and had PowerPoints up and it started to lag. Other then that no problems. I’m purchasing another for my sister for school.

Bought this labtop for school purposes and it was perfect for getting me thru the courses. Very reliable.

My wife laptop i purchased in July of 2024 she does work,social media and nursing school training coming up in 2025.

I got this for my daughters 13th birthday. She loves how it is small enough for her to use for her school studies but also how she can play the cool card games on it. It has the amount of memory she needs for her papers and other school lessons.

I bought this as a birthday gift for my boyfriend and he loves it. His first lap top and he says it’s great with memory and once connected to the internet that it’s quite fast and good! I’m happy with my choice!

I needed a laptop for simple work tasks and this worked perfectly!

Computer move slow and zoom doesn’t work correctly on my computer

Returning because it is too slow. Would only recommend for a beginner.

Just wish the keys lit up, other than that this is great to do the basics.

Overall pretty good but a bit on the slow side. Came fast and on time

Bought this laptop for my wife to work from home, she loves it. Turns on quickly and the apps open even faster. Has a processor the is just right for her job.

At first it was pretty slow but got better over time

Best products in town, unfortunately more customer service needed more personnel in floor. 1/2 laptops and printer every year. I expect better customer service

Very good lapto to mj son le alluda quite it's precise and fast

It’s a great laptop for school but I wish the laptop would load faster

I bought this for my parents to help them use the internet and store family photos. It was almost immediately extremely slow when loading up the browser, discouraging them from using it for its intended purpose. I visited them two weeks later and went to show them some things on it and it took probably 5 to 7 solid minutes of non exaggerated loading to just get to the home page of the browser, and then another few minutes to load my fathers gmail. I really wish I could return this laptop as it is very frustrating to use but I’m outside of the return policy. I know it’s cheap but I’m blown away that it’s this awful to use. Basically a paperweight that collects dust at my parents house.

Not one of my favorite items. You get what you pay for.