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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers highly value the 14" Laptop for its overall performance, portability, and lightweight design. Many appreciate its battery life, size, color, and affordable price. However, some customers have expressed concerns regarding the processor speed, screen quality, and limited storage and memory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 7,178 reviews
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    The computer is unreasonably slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is so slow I thought its damage until I saw the reviews. I cant believe its a new computer. yes the price is very cheap but the computer is unusable. will probably return it tomorrow.(bought it today)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Snowflake White laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is absolutely marvelous! I can easily navigate the features such as Microsoft office. The size of 14 inches is perfect for writing in. It is called charmingly; Snowflake White. So I think it is pretty too. The price was excellent at only 212.00 dollars. I am completely satisfied and delighted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy to used, and the best thing is very affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good laptop at a nice price. Easy to use and setup. Good picture quality of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good for the value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something that reminded me of my last laptop, and this did not miss.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for teenagers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 15y/o niece. She needed it for basic school work, online social media, and a little online shopping. Processes fast, compact for mobility to school, and stylish. So far so good. Only bad for a few weeks so I’ll come back to review if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an unbeatable value for money. Pretty design, and low weight.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only for uses such as school, or a basic movie. Screen quality is pretty good but it lags easily if there’s too many tabs in the web browser. Super easy to manage and is surprisingly really durable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent and Affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a laptop for my son's college courses. Best Buy had it ready in an hour and he was able to complete a short notice assignment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get online and spend more at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was a good deal and works as expected. Open boxs are great ways to get good deals

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the HP 14 Laptop Intel Celeron N4120 2019 thinking it would be a decent basic laptop, but it has been nothing but frustrating. Almost immediately after setting it up, it started freezing constantly. I have to restart it multiple times just to get anything done, which completely defeats the purpose of having a reliable computer. The performance is extremely slow, even for simple tasks like browsing or opening basic programs. The limited memory and storage make it practically unusable for anything beyond the bare minimum—and even that is a struggle. Honestly, this has been one of the worst laptops I’ve ever owned. Save yourself the headache and don’t waste your time or money on this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, ease of use. I use this for crafting and it works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    So so

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the large screen but overall not impressed considering I paid over $500. But did the job

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Absolutely LOVE It!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop because my old one broke and I needed something for school. It runs great and doesn't lag. I can game on in through the Xbox app and my Xbox as well as do everything I needed for school. The battery life is great as well as the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good for value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, not too heavy and good value for its purpose - writing and internet use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for taking notes and zoom meetings. Lighr and easy to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREATNESS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great i loved useing it for recording music

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good for budget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bit slow ,sometime it hangs .but good and looks pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, good speed just need to download Google Chrome

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Awesome laptop for the money!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, I really loved it until the point that I sat on the screen and shattered it.... FYI 600 for a new screen.... Yikes!

    I would recommend this to a friend