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Customer reviews

Rating 4.1 out of 5 stars with 6083 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 6,083 reviews
  • Rated 2 out of 5 stars

    Don’t purchase open boxes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I ordered a touch screen. The open box stated it was in excellent condition, but it had a dent in it and the computer wasn’t sweep. Someone else email kept coming up.. No I was not pleased with the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY THIS GARBAGE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BIGGEST WASTE OF MONEY DO NOT BUY THIS CRAPTOP ITS SO SLOW IT BELONGS IN THE 90s AND WONT LET YOU DOWNLOAD ANY BROWSER BESIDES MICROSOFT EDGE - THE TIME DOESNT EVEN AUTO SYNCH. I REPEAT, WASTE OF MONEY

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Delighted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my order and item, product and service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow and Glitchy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop worked for less than 48 hours. Extremely slow and glitchy. I couldn’t even turn it off. Disappointing but for the price, I shouldn’t be surprised.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second laptop purchased for our GM to use for work.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very slow. Hard drive gets full fast. Hard to clear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, perfect, fast, friendly, practic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop and very fast yessssssssssssssssss

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for work. It’s easy to put in my bag and go. It does lag if you have to many windows open. Ex: I was on a zoom meeting and had PowerPoints up and it started to lag. Other then that no problems. I’m purchasing another for my sister for school.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The shut off button broke.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole selection opens with the tab. After hitting send.???

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    So slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so slow. i couldnt even watch netflix without lag. i got it mostly to play roblox but that doesnt even work

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Worst laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst laptop I ever seen in my life, my high school laptop is faster than that and I got it 6 years ago in middle school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A thrifty way to have a laptop that does what I need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not one of my favorite items. You get what you pay for.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Great for my son attending college this year!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Be sure to understand how the chip impacts speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not apprised of the celeron's limitations... it really is too slow for anyone but the most basic of users.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet little computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these little HP computers. My last one lasted over 4 years and I used it constantly. I know it doesn't have that much memory right away but all you have to do is get an expandable memory card and you're set to go. Don't expect to you know do anything that includes a high processing rate so it's probably not ideal for extreme gamers but for general use it works wonders. You can't beat it for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Multi Tasker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work from home mom and Student it gets the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy fair condition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a open box fair condition only came with laptop missing charger missing box manufacturer warranty expired in 2023. Was a open box from 2022. Paid $89.99 brand new was 143.00 after buying charger it would make it same price as a brand new one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Inexpensive laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main PC was hacked and I needed a computer to do my finances. It was adequate for thr job. Email was very slow in downloading. Bur for the price I wasnt expecting much and thats what I got. The Best Buy associate told me what to expect from the laptop. HE WAS CORRECT

    No, I would not recommend this to a friend