Customer Ratings & Reviews
- Model:
- 685K0UA#ABA
- SKU:
- 6499753
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Processor speed
A Slow Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was very slow and would not open pages or stall when clicking. I was told I was not the only customer who returned it for the same problem.
No, I would not recommend this to a friend - Cons mentioned:Processor speed
Slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is very slow. Not for gaming, its a checking your email computer. You get what you pay for
No, I would not recommend this to a friend - Cons mentioned:Processor speed
Don’t waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowest laptop I’ve ever seen. I can not believe a company like Best Buy would sell/promote this product. Unbelievable.
No, I would not recommend this to a friend Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor salesmanship did not inform me hp laptop doesn’t have input programs to use for college
No, I would not recommend this to a friendVideo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to handle video calls, dropped my call multiple times and wouldn't reconnect
No, I would not recommend this to a friend- Cons mentioned:Processor speed
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download 2files and it’s stopped working .Google chrome not working im not able to download it .not happy with this purchase
No, I would not recommend this to a friend Terrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. This computer doesn’t work at all! No speed you can’t do anything on it.
No, I would not recommend this to a friendOkay for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the reasons I bought this laptop was for the year free subscription to Microsoft 365. There doesn't seem to be a way to access this subscription. I have talked to Best Buy twice and still have no access.
No, I would not recommend this to a friend- Cons mentioned:Screen quality
BEST BUY HAS BECOME WORST BUY AND A WASTE OF TIME
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CO9MPUTER BROKE DOWN WITHIN 30 DAYS OF PURCHASE AND BEST BUY POLICY WAS THAT I HAD TO GO OVER ONE MONTH WITHOUT COMPUTER WHILE IT WAS SHIPPED TO PALTO ALTO CA. FOR NEW MOTHER BOARD
No, I would not recommend this to a friend Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a great buy for the money. I really only use it to go online, check my email and watch YouTube TV while I’m working in my home office.
I would recommend this to a friend100% don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For its price it’s still complete garbage, just from the start everything was super slow.
No, I would not recommend this to a friend- Cons mentioned:Ram
Bad laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow always have to restart because 4GB ddr4 ram is not enough to watch shows Barley can go on a website
No, I would not recommend this to a friend - Cons mentioned:Processor speed
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I didn’t wait to open it. It is impossible to work with. Very slow and now I missed the deadline for its return eligibility. Bummer.
No, I would not recommend this to a friend Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay computer to do any task for work / school
No, I would not recommend this to a friend- Cons mentioned:Processor speed
HP laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if I’m missing an update or something but my laptop is really slow and I haven’t even used it much because I think I have to return it.
No, I would not recommend this to a friend - Cons mentioned:Screen quality
Computer went black
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally had for almost 1 yr tmrw and the screen went black today. I hate it
No, I would not recommend this to a friend Nice little blue machine for a good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This HP laptop performs well and it does the job that it is tasked to do. Obviously not your all the bells and whistles machine, it is reasonably fast and is a good choice for doing basic tasks from a bedroom or home office. Price to performance ratio is very good.
I would recommend this to a friendGood laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good computer to get casual activities done and it gets its job done. It could definitely be a bit slow at times and it's a bit frustrating but other than that I love this computer as it's light and can run all the applications I need it too.
I would recommend this to a friendNot impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Slow to load anything, hard to get out of smode, filled with useless apps that bogged it down further. Returned same day.
No, I would not recommend this to a friend- Cons mentioned:Processor speed
Too slow
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So slow you don't even know if it is trying to open what you have selected. Returning it or just throwing it away.
No, I would not recommend this to a friend