Customer Ratings & Reviews

It works well, there are times it’s very slow but overall works good as a school computer

Too slow. It’s terrible. Thinking about returning it.

It's been less than a month since I received the laptop, and up comes a message that the battery is holding minimal charge and may need to be replaced. I contact Best Buy, and get referred to the manufacturer since I am past the 15-day window. The mfg asks me if I have a half hour to spend on the phone; I respond not at this time. It is frustrating.

Purchased for use in classes. Not powerful enough, though staff who sold it said it was.

Would not recommend this laptop struggle to complete basic tasks!

Not worth money. Super slow. Sucks. I regret buying it

Works well for a 14 year old to do Information Technology aa well as research for school assignments. Will update further in a few months.

Totally bad , it was so slow , it didn’t charge any page

Love HP products. This came with the Microsoft S lock. I live where there is no cell service. Microsoft want to send a text message can't get one there is no cell service. Could not down load an email service or up date the virus soft ware or get the s lock unlocking soft ware. Computer is now worth less.

I did not like this computer. It took forever to download items. I had a hard time syncing a mouse to it. I usually like HP but I kind of changed my mind since I bought this computer. It was a good price but it didn’t do anything that I needed. I didn’t think the picture was that great either.

Worst thing ive ever bought. Couldnt even download a simple app without a continued crash.

Great computer for the price. Lightweight and stylish.

It's a beautiful paperweight! It has not worked from day 1. I have not been able to use it as the startup will never complete. I tried to exchange but nothing! Waste of time and money. I'm sure it's just this one unit but it's the one i paid for and it does not and has not worked!

Computer is very poor, It is very slowing takes too long to log in

Not what I expected. I needed a laptop as a backup to my Apple MacBook Pro. I figured, hey this should work for Word, email, cerfing. Probably, but I'm so used to the intuitive Apple that six steps to do one thing made me crazy. And way too much learning curve to "just simply" click or move or touch etc for me. Plusses: It seems faster than I was told it would be (but then again, it's brand new) and battery seemed to last ... good screen and brightness.

Not the best laptop but it gets the job done. Was recommended by Best Buy employee

The OS will hang up in Windows Edge browser and must restart it often...Win 11 sucks too..

Perfect for personal use and it is Also light weigt

I bought this for my niece's bday and she loved it!

So slow, it wouldn’t load a web page. I returned the product