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Customer reviews

Rating 4.1 out of 5 stars with 6083 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 6,083 reviews
  • Rated 1 out of 5 stars

    Laptop terror

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its sooo slow,im a beginner laptop user and has the most difficult time searching for anything because the speed is so slow meanwhile it was a christmas gift but i didnt open it till way later now im out the window of exchange

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s slow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so slowwww it’s unbearably slow and I wish i bought something else or could get a refund… I hate this computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Clip mouse issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer came with the mouse not working, tried to take it back and the workers said a program has to be installed. How can install a program with no clip mouse? Don’t recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm shocked they can get away with selling this piece of crap. It's not just slow, it's unusable. Save your money, don't buy it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible waste of money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete trash laptop! Do not waste your time. It did updates for the first 45 mins I had it on. Once fully updated, it can’t even process enough to open a webpage. It’s unresponsive and if it does actually reapond, it’s got about a 3 min lag time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not big on technology! But this computer isn’t compatible with downloading anything. For instance, it came with a free virus protection system and I can’t download it. Then I tried downloading discord, I can’t download it. Returning!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Little Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice style and size but was a little slow for my needs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute worst laptop I’ve ever had! I can’t get it to do anything. Slower than using dial up. Called HP… no help whatsoever. And they won’t get back to me on anything. I’ve been a loyal HP customer for years. Never again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for basic tasks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for basic tasks if getting a chromebook isn’t going to work out. Very durable. Get it on sale.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Heart broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This labtop doesn’t work sadly brought for nothing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded the ram to 8gbs and that was the ONLY way it became useable. I had to do this because money was tight but for any who has ANY other options don't buy this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this laptop! It’s a hunk of junk. Barely works half the time and runs super slow. Tried everything to fix it to no avail, and now i’m stuck with this piece of crap

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    First new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. Would not recommend for business users. But really good for small projects.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Low budget low-grade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low budget low-grade laptop, struggled at the simplest task

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get laptop to connect to WiFi for initial set up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD PRODUCT!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate a negative if i could. Completely locked up and had to get refund. I was told by an employee, that the most expensive part of it was the case. Not worth the money not time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this item as an open box product item never worked properly and return period was shorten than an traditional item so I I just loss out on money I was suggest to not purchase open box items as the quality is not verified.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wost computer out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. The worst laptop I have ever used in my life. Got it for my daughter for Christmas has not worked since 2 days after. Will not open any apps locks up and screen goes black then comes back on. GARBAGE

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ready For Work/School

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer for the price! Does the job plus more while looking sleek!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality computer. I bit laggy the good news you can upgrade the ram.

    I would recommend this to a friend