Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

81%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and impressive battery life, often praising its lightweight design and convenient size. However, a significant number of users have raised concerns about the processor speed, finding it insufficient for basic tasks. Other common drawbacks include limitations with screen quality and storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 7,191 reviews
  • Rated 5 out of 5 stars

    Good computer for cheap price

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect size does what it needs to do and looks nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its pretty and thin and i like the keyboard. at first it was a little slow and laggy but it started working normally after like a day or two. i use after effects 2020 and this runs it pretty well along with having multiple tabs open, streaming, etc. i've still only had it for about 4 days but it's working smoothly for now. the only thing i dont like is the small amount of storage but i was trying to save money so whatever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for school

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has its moments where it’s slow. But as a college student with homework assignments it works great (sometimes it has delays and black outs but it only last a 30 seconds to a minute very rare) and surprisingly this laptop can handle stardew valley. I will attempt to see if adding a SD card helps. But for now great laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was able to upgrade its RAM and SSD

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as a cheap portable take everywhere computer. In the original configuration it is very slow because of the low memory, different that what HP says it has upgradeable memory slot and also a slot for m2. The machine is much more responsive with the 8 gb RAM. You have to take the entire bottom of the computer with isn’t easy. Good - Price($149) - Light - can upgrade RAM and SSD - battery Bad - Screen low resolution - to upgrade you have to take out all the lower part - feels cheap - performance is in the low end even with the extra money For what I needed it is perfect, including to have a upgrade path that most cheap laptops don’t have anymore My Daughter who is going to college is already using it and liked the portability and for her basic tasks it is OK

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It is blue, which is my favorite color and it works perfectly. I homeschool my kids and help my husband with his business and this laptop has helped me do it all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice computer.Has everything I needed to do.. And it's lightweight..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powershell/Trusted Installer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Caught malware virus. Bios utilities not allowing factory reset. HP recommends startup disk only available through Hp. Security not guaranteed in regards to the recovery on the hard drive. Malware attacked even with security scans. Two unknown drivers linked into device manager. Also operating somehow with an attached android battery. MS config.exe unable to load; error messages. Windows power shell, azure and command prompt disabled due to graphics card disabled. Trusted installer error messages. Something internal linked after clicking a malware link. Task manager not working, black frozen screen. Trusted installer error messages linked as “admin”. Restricts a factory reset and will not erase hard drive due to possible virus linked to secure boot or legacy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best laptop ever!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I have ever had! It works great for exactly what I wanted. I can do multiple charts, I do my budget, list and writing. I can have multiple tabs open and it also has a function to do 2 or more screens! I got the white one it is sleek and not too big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great use for school

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handy small laptop for my school work. I needed to buy to use a website that is not supported by Chrome. I am old school person and can only use windows for my school work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Christmas Present

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop as a gift for my 10 year old. I bought it as an open box item and saved around $90. Cosmetically the laptop is flawless; however operationally it is extremely slow. But for $110 Im not surprised, it does the job though. I had no issues with the packaging and it arrived on time before Christmas. I would definitely make another purchase with Best Buy and to save some money I would buy an open box item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    alright

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good for a lot of files and games but good for homework and simple things

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love HP laptops. Never had an issue and they run so good the color is such a beautiful color as well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was a replacement for a previous hp laptop that I had that got damaged unfortunately. So far this laptop has been great, I use it mostly for school. I feel like I got a great deal on the price and I love the color of it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly customer service goes a long way!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, great price, but most importantly great, friendly, knowledgeable, customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really like it

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really good—fast performance, clear display, and reliable battery life. Great for both work and everyday use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    College Student

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased a HP14 Laptop foe my son going back to college. Great for the price and displays are good. speed lags.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recommend this laptop! it's not revolutionary by any means, but it does the job. playing some games on it can be laggy, even games that don't take up a lot of space--so, keep that in mind. however, it's definitely very good for schoolwork and watching youtube, netflix, etc!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for School

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for school work haven’t had any problems, no random turning offs like Dell lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bang for Your Buck!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I love the color- I chose rose gold. The picture is crystal clear, and it runs very smoothly- perfect laptop for school, browsing, and I’ve even used it to play games (not sure how it’d handle bigger games, but to play Among Us, it worked perfectly). My purchase came with a free HP mouse which has been very handy, and I also appreciate the fact that it comes with, I believe, a 6-month trial of Microsoft Office. Also- you definitely can’t beat the price for this computer. I got this on sale for under $200, and I’ve got to say, I’m very happy with my purchase. If you’re looking for an everyday laptop that can get it done- here it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need an inexpensive laptop for your studies, this is a good choice.

    I would recommend this to a friend