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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 7,189 reviews
  • Rated 5 out of 5 stars

    nconradpsi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great basic computer...it does not have a big hard drive, so software applications are limited, but for the basic person who access the internet, e-mail, MS Office, it is great. You will need a thumb drive to store data or use the Cloud, but it is all I need.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Ok Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is ok but it’s a bit slow when it loads and downloads

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Average computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing crazy but can do all the basics. But perfect for college classes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for College Freshman

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good laptop to purchase for college freshman. I had to return in though because I got the wrong amount of storage but repurchased one with more and I have to say so it’s been great. It runs really smooth with all of my apps I use for school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for value. Fastest computer for the best price

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop exceeded expectations. Screen size was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice basic laptop , Great value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer it works perfectly to fit my needs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for small computer task. School works and browsing

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Very Very Slow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for a school emergency since my macbook was undergoing maintenence. Upon starting it up, it was taking very long to load. Once it was set up, it continued to be slow. When I tried to use google, it kept on taking forever to load and ended up not responding which caused it to freeze. Could not choose any apps because everything would have a delayed response. Not sure if i got a bad laptop but I would give it 0 stars if i could. I will definetly be returning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    10 Laptops were purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These laptops were purchased with a grant to support Higher Education for High School students that live in affordable housing

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t do anything on this computer! It’s so slow! It lags horribly. The ratings and reviews were good on it so I got it. Thought it’d be decent to do things online. It takes forever to load the browser. Doing anything on this computer takes so much time. Not worth the headache. It s shame I’m past the return window or I would take it back. Not even a month with it. It’s just sitting there cause I can’t do anything on it.

    No, I would not recommend this to a friend
    • Brand response from Intel team
      Posted .

      Hi, there. Thank you for taking the time to write this review. We are sorry to hear the laptop with Intel® Celeron® Processor N4120 takes so much time to do things on it, this is not the experience we wanted you to have.

      Our Intel® Celeron® is based on the Core architecture and has a Burst Frequency of 2.60 GHz these processors are usually with a lower price and reduced power consumption, which compensates for the performance disparity.

      We highly recommend you check the most updated processors we currently have on our website [ https://www.intel.com/content/www/us/en/homepage.html ]

      And if you have any additional questions or inquiries about fixing your laptop, please contact the HP customer service department here [ https://support.hp.com/us-en/contact ]

      Thank you for choosing Intel! Mariana_Intel

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, its light and fast. Its perfect for school

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for what I need it for in order to work from home

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Vic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A thrifty way to have a laptop that does what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my needs. I have no complaints so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great would recomend to friends or family ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop. Speed is good. Picture quality is good. And it durable

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Okay.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow processor, but works for my elementary kids school work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    REVIEW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT FOR WORK USE , GREAT DISPLAY , EASY TO MOVE AROUND WITH

    I would recommend this to a friend