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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 7,189 reviews
  • Rated 4 out of 5 stars

    New computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved working with the lady at 71st I will go there any time I need help

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grand daughter computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is good for my granddaughter. She likes it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So so computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for basic laptop but it was slow. I had to go online to switch S mode off so thst I could put in Microsoft software. After 1 mobth the computer didn't turn on. I don't know if it was because it was an open box product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a college student I had a few requirements for my next computer, the battery needs to last all day, have windows 11, start at a low price point, and be able to have mutiple tabs and programs running at once. This computer checked all of the boxes. The battery life is great and has no keyboard problems. It can run multiple programs at once with little lag. The cherry on top was that I got it on sale. This has been the best budget frendly laptop I've owned over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Year College Student

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a new laptop for college and I got him this one to get him through his first year of doing generals. So far, it works well and the camera quality and sound is amazing too. Always been a fan of HP computers.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer move slow and zoom doesn’t work correctly on my computer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer, high-resolution screen, excellent processing speed, very comfortable and versatile use is worth every dollar paid, very good recommendation made by the Best Buy specialist

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer for the price! No complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. I had it before and it was amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for school needs

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this for school. This was definitely a good buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the computer for the price. It's exactly what I needed. The price was fair and the computer has a good screen and fairly fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy transaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was super helpful. She helped us with our return and the purchase of the new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop still working in 2024

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working as of April 25 2024 bought it for my wife as a replacement for her old out of date one that was also purchased at Best Buy! They have great products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s slim it’s beautiful. The apps upload quick. I love the beautiful color. The picture quality is great. I bought these for my granddaughters, I wish I would have gotten one for myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, but the battery is not really good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Blue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Just needed memory for the work I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Word

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A pleasant experience. Sales person quite knowledgeable about my purchase. Attentive and needed no assitance.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a bit of a lag so don't try to do too much! However, it works really well for the purposes intended. Good for a starter laptop, student, and small businesses (so long as they don't have a lot of programs running at the same time).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit slow but perfect for my needs. And is HP :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Simple to set up and easy to use.

    I would recommend this to a friend