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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 7,190 reviews
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop came preloaded with so much stuff that it only had 13 gb of memory on the hard drive. After deleting the preloaded stuff it only had 22 gb available. The screens viewing angles are trash.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and fast speed. Does great for my online work and would recommend to anyone

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    4/10

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not capable of running very much system is boggy and usually take forever to laod anything graphics processor etc sup par

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfactory.……………………………………………………………………………………………….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase - easy to setup, great battery life and pretty fast for the price point. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! Can't beat the price. It's fast, lightweight and durable. Would definitely recommend to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good though I don't care for the Microsoft Edge. I've been a chrome user for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Envy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice touchscreen and clear pictures. I am able to be in class and look up information when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, even though it seems like it's not compatible with cricut design space, which is the reason for the new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Lightweight!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the first off. It’s very easy to use and lightweight. This device fits right into my backpack.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for your buck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price! Doing my school work on this laptop and it has been great so far. Beautiful color as well, it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Though bought and gave as a gift to a family, have not received any complaint about it but good report!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop on the go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was easy fast and amazing,Ordered online and picked up in store was a breeze I’ll always go to Best Buy for my electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop, it is compatible and has plenty space for what my daughter needed it for. We are completely satisfied with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow processing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is very slow and I can’t use it for my school work. I want to return it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Serves it’s purpose but slowly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow, save your money and get something with some horses. It serves its purpose for now but definitely looking for an upgrade soon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop was easy to set up and well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatness!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied ! Always a great service! I will always buy my electronics at Best Buy being the best in the industry!thank you all !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    School laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy a Windows computer for school. It works well and setting it up was pretty easy. Getting it updated was the most time consuming.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this laptop last year for my boyfriends birthday (his birthday is in November) and when he got it it was super slow and now it doesn’t even work it turns on and that’s it we never got to even use it fr we cants go on the internet we can’t play games on it we can’t do anything I wasted my money period and they wouldn’t even let me return it smh don’t buy this you’ll be disappointed fr

    No, I would not recommend this to a friend