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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 7,190 reviews
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is used just for tuning purposes on vehicles, and it works just like it needs to. No issues at all, pretty quick switching from different programs. Well worth it for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great computer. If you use it for basic computing or for work i recommend. It’s fast and great processing.

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 1 out of 5 stars

    Nope

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cheap replacement for a laptop that crashed 3 days before taxes were due. Not enough memory to do much….. We have since swapped all of our electronics to Apple products…..no more hassle with crashes, updates that screw thing up, long start up times, etc. Do yourself a favor and pay more for a mac book. Once you’ve switched to Apple, you won’t go back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy little laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my elderly mother who likes to surf the internet. It serves its purpose as it is simple enough not to confuse her. It’s also pretty sturdy.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Unbelievably Slow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this laptop today and it is already freezing and taking 5 minutes to even open an app. I knew a cheap computer would have glitches, but this is unbelievably bad. Seriously considering returning it as I don’t think it is usable at this speed. Maybe I just got a dud, but I am not impressed. Yikes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works so great I recommend it to my friends who also brought some the price of them is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted. Can receive and send emails, do banking, and read the latest news--at a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for its price and I chose the Windows 11 home option and it still works faster for Internet browsing and Youtube videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has a very knowledgeable and helpful staff to guide you through the set up process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frustrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really impressed with the product or service I received.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow low end computer, would be good for first laptop for younger kid. Terrible for anything else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop!! Easy to use, efficient for what i need when it comes to teams meetings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with the product that I had purchased from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with my laptop, the speed in which it works, and all the extra features it offers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by salesperson Very informative and professional Thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ho laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a disc drive but this didn't have one. Other than that it's a good laptop.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for basic needs but even with high speed internet, this laptop is slow

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good little computer works well battery life is short and it’s always dead but works for what I have going right now .

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although its cheap, its a terrible product. I've been trying to login to my email and attach a focument for 20 minutes. Its way too slow amd is not functional even for the most basic tasks. I boufht it for emails and work documents only and its terrible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    the best service for my business equipments

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With My Best Buy Total™ membership I got a lot of benefits and savings, and the Geek tech support is amaizing and 24/7 !

    I would recommend this to a friend