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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 7,190 reviews
  • Rated 1 out of 5 stars

    not sharp

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you neeed patience to operate this device battery dies quick

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lab top

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy how easy it was to order and pickup when it was ready. The salesperson was a wonderful help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a laptop and quickly looked online and found this laptop. Excited.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop , fast & reliable. Definitely would recommend if anybody was looking for a cheap reliable laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange it for a new one. The first one had internal issues. The second one has a few glitches not as extreme as the first one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy from Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son and he loves it. It’s good for games, school work and streaming.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kid friendly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a computer option for a child. A lot of the features and apps I needed were not directly available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kid friendly use

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything my son needed for school work and projects .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great student laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop for student use, we ordered 4 of them and the kids love them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the keyboard was larger and had number keypad to the side but such is life

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    It is what it is

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the simplest and slowest computer offered....it is also the cheapest. I knew what I was getting when I purchased it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pink Eagle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff are very knowledgeable!!! They help you according to your requests.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Very Slow

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in place of my old Chromebook and it’s really slow but that’s what you get for the price lesson learned

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice, Light and Easy To Use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my husband. It was easy to set up for the most part. We're elderly and some of the process didn't make sense to us but did to the neighbors 10 yr old! It's perfect size and VERY lightweight compared to my 11 yr old Dell laptop. Glad I got it on a flash sale or I wouldn't have been able to get it for him. Thank you Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Pretty slow

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need this for work, probably not a fast enough laptop. Considered fast in 1996. Just saying.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. Bought in 2022 and still using it without any issues in 2024

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp brand

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop. Hp is the best in my opinion. Hp over any laptop brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for, just for standard everyday web browsing. No really gaming besides roblox. Good for a K-7th grade student that needs a laptop for school

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter in college. She loves the color. It’s absolutely adorable!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed, Screen quality

    Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is to slow and quality is not really good but that what we get for price

    No, I would not recommend this to a friend