Customer Ratings & Reviews

express my disappointment with the HP - 14 Laptop that I recently purchased. I have to say, I am not entirely satisfied with my purchase. I understand that this laptop is on the more affordable end of the spectrum, and as the old saying goes, "You get what you pay for." However, I expected a bit more from a brand like HP. The laptop's performance has been subpar, with slow processing speeds and frequent crashes. The battery life is also not as long-lasting as I had hoped. I have always been a fan of HP products, but this experience has left me feeling disappointed. I was hoping for a reliable and efficient laptop, but unfortunately, that is not what I received.

I purchased the new HP and the Geek Squad transferred all my files from my old computer to the new HP. The staff advised me on the type of computer to buy. My overall experience was outstanding. The customer service and technical advice were excellent. I would highly recommended them to everyone.

I needed a super basic laptop for web use only and the person that worked there recommended this one. I hesitated because it was so cheap, but the guy working there assured me if I was just going to be using the internet this would be fine. It really doesn’t even work for using the basic internet. Super buggy, constantly weird error messages and times out and each web page takes up to 30 seconds to load. I’m writing this review from my phone because I’m not even able to log on to the Best Buy site to write this review. At the beginning it was just slow, but it wasn’t until after the 2 weeks window that it basically had become useless. HP should be embarrassed to have their name on this.

Works well with just 4gb of RAM. Good purchase for a basic laptop.

Slowwwwww. This product is terrible. I'm simply using it to browse the internet and I'd rather use my phone. Cheapest product on the shelf. You get what you pay for, I suppose. If creating a word doc, I'd rather use stone and chisel.

I hadn't planned on getting a new laptop until my current one came up with kernal page error and then wouldn't open. So I immediately started looking. I love HP products and saw this one. Size and weight wise it is much smaller then my current laptop, which will make great when I have to travel. But small in size doesn't mean small in any other way. It has the same amount of memory and everything else that my older laptop has. And I have my bluetooth keyboard and mouse paired with it and that makes so easy.

I loved it, but the screen went out on me the first day

Not sure if it was on Best Buy’s part or HP but less than a month after purchasing, the screen just completely went black, then it never turned on again. I took it to two places to get it fixed. The first said the motherboard was fried and the second said it would be $300 to replace the motherboard because there was corrosion. I refused to pay $300 to fix a $200 laptop so I ended up buying a new one from a different brand. Unfortunately Best Buy has a very short return period, so I’m stuck with this computer carcass.

I purchased this laptop for my son first semester in college and it fits all his needs for writing essays and storing documents. It's dependable and I would recommend!! Great for a fist time student taking in person classes!!

I purchased this computer for work. It’s easy to put in my bag and go. It does lag if you have to many windows open. Ex: I was on a zoom meeting and had PowerPoints up and it started to lag. Other then that no problems. I’m purchasing another for my sister for school.

This computer seemed cheaply made. I am very disappointed with HP for this!

The computer doesn’t turn on all the time. I have to change the code to get into it at least once a week. The internet is always in not responding mode. I think a new computer would have been a better choice but I needed one just to get me by.

I got this for my daughters 13th birthday. She loves how it is small enough for her to use for her school studies but also how she can play the cool card games on it. It has the amount of memory she needs for her papers and other school lessons.

Like other reviews stated, this is a slooooooow computer. I was hoping it was just a glitch, but I should have trusted my gut and returned it when I had the chance.

I bought this as a birthday gift for my boyfriend and he loves it. His first lap top and he says it’s great with memory and once connected to the internet that it’s quite fast and good! I’m happy with my choice!

Amazing customer Service very fast and understanding

Returning because it is too slow. Would only recommend for a beginner.

Its fine for the price. It does lag a bit and takes a whto load. At times the screen will freeze.

Slow and battery failed. Only works plugged in! To fix it has to be sent off for 3 to 4 weeks. Not worth it!

Great screen and all my old information went right to my new computer