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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 7,189 reviews
  • Rated 3 out of 5 stars

    Basic computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I new what I was buying before purchasing. It runs slow and we hardly have used it and we update as recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The super shopper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service good people I really like that I really recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 8 year old son have a great time playing with friends and family on his new laptop

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    It’s alright

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great looking laptop but it takes forever to turn on and it’s processor is super slow.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Just Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer just slow. Wanted it just for all my photos i have & lets just say i need to find a better one. Tried returning and was told no eventhough i was going to switch out for a faster one., now just stuck with a computer i think my kids chromebooks are fatster smh Just to think first time customer too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great speed fantastic. Picture is awesome..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop haven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets our needs and continues to be reliable year after year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works relatively well and the speed is just what I needed.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Not functional

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a basic laptop for my kid but this thing hardly functions. It’s so slow for even basic tasks causing frustration every time. Best Buy has such a short return window and accessing support will cost more than the laptop did so I’m now stuck with a non-functioning laptop. Such a bummer!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Laptop stopped working and I have to take it back and let them see what's wrong with it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Awful performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't even get the thing to load a webpage in less than 30 seconds. It somehow maxes out it's CPU usage just by having Edge open. This garbage isn’t even worth $50, let alone the nearly $200 I stupidly spent on it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Hp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow. Hard to set up. Took forever to load multiple pages.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for basic use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good one for basic tasks... Fast and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Touch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop with touch screen value thanks besybuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop Intel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it for no more than I use it for it is really fast speed and got enough space for my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love best buy great deals nice staff.. love this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thank you for the quick response and for the promptness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and simple, excellent for kids and school. Basically a

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop for an amazing price. Absolutely love the blue color. Haven’t had a problem at all with managing apps, emails or even streaming. Not sure why I hesitated on buying it. Great speed, picture and battery lasts for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop HP style....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the money. Needed a computer for work just to have e-mail and internet for orders. The battery is super. Last me a week and my last one used up its battery daily. Cant go wrong on this. Ports too. I use my wireless mouse with mine..

    I would recommend this to a friend