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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 7,190 reviews
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Sluggish interface, very slow! Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely slow! Won’t even load Chrome browser properly let alone. Can’t even perform basic tasks, let alone run any software!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Do not waste your time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terribly slow laptop ended up taking it back because it was so frustrating trying to navigate it and waiting and waiting and waiting

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The shut off button broke.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole selection opens with the tab. After hitting send.???

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    DONT BUY THIS GARBAGE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BIGGEST WASTE OF MONEY DO NOT BUY THIS CRAPTOP ITS SO SLOW IT BELONGS IN THE 90s AND WONT LET YOU DOWNLOAD ANY BROWSER BESIDES MICROSOFT EDGE - THE TIME DOESNT EVEN AUTO SYNCH. I REPEAT, WASTE OF MONEY

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price! Performs like a champ!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Try another :,(

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite slow. After the first week it was almost unusable with how slow and laggy it is

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Longer to chat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the battery life, as well as the ease that it is to transport the laptop. I don't have to worry about running for my cord after two hours of use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    hp laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad laptop its only work for geogle and same game please stop selling bad thing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Great for my son attending college this year!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Not for homework

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is slow, I am attempting to use it for basic functions and even at that it does not properly work. I have had to restart several times in one study session when only using the internet.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Laptop Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was an open box listed as excellent condition. In about a month the screen went totally black it was after my return date was over. I took it to get fix and I was told it was a crack inside the screen that eventually went all the way though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Meets my computing needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is good for my music business. It carries out all of the necessary functions that i needed. In addition, it was affordable and fit my budget perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for one of my daughters and says its good. Would recommend. Color is the same as pictured, screen quality is good and a very great product. Battery life is 100% and speaker quality is 100%.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Horrible HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes up all the time, screen constantly goes black.. i havent had this laptop a month and its always something.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not do more than one task at a time and so I could not use it for work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow and Glitchy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop worked for less than 48 hours. Extremely slow and glitchy. I couldn’t even turn it off. Disappointing but for the price, I shouldn’t be surprised.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Worst laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst laptop I ever seen in my life, my high school laptop is faster than that and I got it 6 years ago in middle school

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always somerhing with hp laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the laptop but it crash on me an never work again

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with this computer at all. The associate helping us wasn't very helpful, was too interested in his conversation he was having on his phone than with us. Had I known the lack of memory this laptop had, I would not have bought it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Unusable because it functions extremely slowly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was so slow that it was unusable and I returned it. When I took it back to the store, an employee confirmed other returns for the same reason. Do not purchase this laptop.

    No, I would not recommend this to a friend