4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 287 Showing 5,721-5,740 of 7,190 reviews
  • Rated 1 out of 5 stars

    Worked well for 8 hours.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on a Tuesday at circa 2:00 PM. Started up fine and loaded 365 and printer driver. Created files and printed said files. Access streaming entertainment. Still worked well. Turned off computer and closed went to bed. Next morning at circa 9:00 AM after a plane flight to LA opened computer. Surprise!! Computer will not power up. Disappointing. Now Sunday and home from LA. Headed to Best Buy to see if Geek Squad is smarter than I am.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slow

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is slow and glitches. Needs improvement

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Simple Use Laptop - Email & Web Searches

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for a 79 year-old. Simple, easy, and perfect for his email and web review for news stories and other simple searches. Memory is a bit slim once the security application was installed. This was easily resolved with a flash drive / memory stick, which was better for security as it is not accessible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid at all costs.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those trying to find a cheap laptop, avoid this one. The processor "Intel Celeron" is slow, so slow you couldn't watch a Youtube video or check your email. It was not even able to open up documents on Microsoft Word or Google Drive, defeating the whole purpose of having a work computer. The computer is also made of plastic which feels cheap to the touch. Avoid at all costs!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Worse laptop ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and glitchy can’t even game on the computer and very complicated and frustrating

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Crappy don’t buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slow. Don’t get this if you only want to not work fast and just searching the internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small compact and can easily take anywhere you need to use it. This product is fast and reliable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but works well for the projects i need awesome buy

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Horrible product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible! Horrible! I thought the sale price was too good to be true and I was right!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Very Slow

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Slow & Sluggish.. I returned it because it was soooo slow... You should invest in better product next time...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tablet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product and my granddaughter love it I will purchase this again

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Do not recommend

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really slow to open any application or web browser. Very disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter computer it’s pretty doesn’t have a ton of storage but it works for normal daily stuff

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend. I think the volume could be louder. I purchased this for Zoom meeting and It is working out well. This is my first time buying an HP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Masterpiece.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works more than expected, beautiful color, good looking,and also user feiendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for my experience in college. It’s small and I can carry it around when I need to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the laptop and it could not have been easier to buy and pick up!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and what I like the most is that it is lightweight can take it anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th or 6th purchase. Great for school and work! Always a great purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    It sucked

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took five minutes to load email. AVOID AT ALL COSTS!!! Way to slow

    No, I would not recommend this to a friend