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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 301 Showing 6,001-6,020 of 7,190 reviews
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    VERY SLOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO slow that it is impossible to use. Very disappointed and I am out of my window to return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new laptop is light weight and the screen is clear

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow it lags a bit honestly wouldn't get it but the price is good

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Very Slow.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The small tasks are slow. You wait and wait for a page to load.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft killed my computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love HP products. This came with the Microsoft S lock. I live where there is no cell service. Microsoft want to send a text message can't get one there is no cell service. Could not down load an email service or up date the virus soft ware or get the s lock unlocking soft ware. Computer is now worth less.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ParaLaptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a paraprofessional. I purchased this laptop to carry with me during the day. It's a little heavier than I expected. The ability to document immediately or log onto Google Classroom to help my students is so much easier. I definitely recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inexpensive pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just what I needed and at a great price! I needed something inexpensive to travel with so if it got knocked around and damaged, it was ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my product it was a great and affordanle purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good i will reccomend this product.nice color

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OS will hang up in Windows Edge browser and must restart it often...Win 11 sucks too..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    14 inch hp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After updating everything seems pretty fast and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the task I use it for. Was surprised how fast it was

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best laptop but it gets the job done. Was recommended by Best Buy employee

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So slow, it wouldn’t load a web page. I returned the product

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not good for much at all- struggles to load web pages

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend this laptop struggle to complete basic tasks!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice HP laptop. battery charge really hold all day

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow. Couldn't do anything. My child couldn't use it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price, but it pauses at times ? They display is smaller then I would have like, but I get what I paid for,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my laptop and the speed is phenomenal

    I would recommend this to a friend