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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 304 Showing 6,061-6,080 of 7,190 reviews
  • Rated 1 out of 5 stars

    Worst product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero stars, I would. It never worked. I reset it twice, thinking it started with a bug/ malware, because is was unbearably slow. It’s slower than my desktop of over 10 years ago, and that desktop is at the brim with its memory filled. Every time I checked the storage it claimed it was at full capacity- with nothing installed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Godawful performance. Can’t even sit in Discord calls. Barely able to browse the internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, fast, easy to use. Simple. Sweet windows 11

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    It sucks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slow and not user-friendly. Poor quality! I'm totally disappointed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return being it was broken

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was received broken so had to return it to the store to get a refund and then reorder a new one for a replacement. Costed me time, money and a headache but the replacement worked better than the original purchase and is still working today in April 2024!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great price great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size excellent memory runs quick A++++++++

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work very well, pretty slow and doesn’t hold charge

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little laptop if you aren't looking for a ton of hard drive space! It's great for internet searching and it's very lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Certified!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the laptop is great, it looks amazing and I think my mom will love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work at all no power then Best Buy wouldn’t take it back and had a very bad attitude towards me. When I try to bring it back I need to have a better system with products bought it for Christmas. Never opened it to Christmas Day and it wouldn’t come on. What a sad day for my daughter.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TRASH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slow and Microsoft edge is annoying. It will not allow me to download or use CHROME or Duck Duck Go!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop at a nice price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, fairly easy to navigate; I'm an inexperienced laptop user and I figured out how to use it for the few things I needed it for. I'm not a student or computer gamer, so I can't say anything about that. But it hooks to my wifi easily and I can pay my online bills with it, so I'm happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop - ease to set up - nice look - love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the price and convenience of purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop works as it said it would. easy to setup.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it 0 stars if I had the option. This is the worst laptop I ever had. Can’t event open up a web browser or even so much as an app. Internet connection was the worst

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitches / SLOWWW Yeah it’s cheap and it should be cheaper !

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Running up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running hot and turning off website crashes after multiple updates

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop , easy set up, fast os, plenty of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Runs great, I'm able to do more than i was on my old Chromebook, I even have one game that runs really well on it! Light and not too big, great for travel!

    I would recommend this to a friend